Desktop Support Analyst

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Kforce Technology Staffing
Contract W2, Temp
Competitive

Job Description

RESPONSIBILITIES:
Kforce has a client in Durham, NC looking for a full-time onsite Desktop Support Analyst to cover all the Durham employees, approximately 200 employees. They would prefer someone onsite 8-5pm every day since candidates will have to be hands on with equipment.

Summary:
In this role, the Desktop Support Analyst will be expected to own the full lifecycle of onboarding a new employee and all that, that entails for getting them equipment and set up for employees in the Durham office. They will also be expected to resolve any computer related issues like mouse, keyboard, phone, printer, laptop. This might include installing drivers, troubleshooting connections, installing, and troubleshooting Microsoft office products, as well as other standard software's on the company laptop. The Desktop Support Analyst will be the only IT person handling the Durham office equipment (200 employees), but this role will be expected to answer tickets that come in from all locations (1500 employees). This duty is split between multiple Desktop Analysts in different office locations. The client is looking for someone that doesn't need a lot of oversight and can take the lead for the Durham office. The Desktop Support Analyst will need to be able to set up accounts, order laptop and accessories, set up laptop (image), backup software, train new employees on some of the specific software's if needed.

REQUIREMENTS:
* 5 years of experience in a desktop support role
* Tier 1 and Tier 2 support experience needed
* Be able to work independently without a lot of oversight
* Experience setting up and imaging laptops
* Experience troubleshooting desktop, laptops, mobile phones, printers, VPN, etc.
* Experience in a corporation size environment

Technologies:
* ServiceNow
* Active Directory
* ePO
* Exchange

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.

Dice Id : kforcecx
Position Id : ITEQG1996420
Originally Posted : 5 months ago

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