Desktop Support Analyst

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Robert Half Technology
Analyst, Desktop Support, Excel, Hardware, Peripherals, Security, Technician, Windows
Full Time, Full Time
$60000.00 to $75000.00 yearly
Work from home not available Travel not required

Job Description


In this role, you will need to excel at explaining intricate technical information to the non-technical user. A driven individual who is most productive in an active and positive environment is the ideal candidate for this position. If that description matches your personal qualities, Robert Half Technology has a Desktop Support Technician role that may be the position for you. Motivated candidates with effective problem-solving abilities will be the best fit for this position. Located in the Arlington, Virginia, area, this Desktop Support Analyst role is full-time in nature. To be considered for this role you must possess an Active Secret Clearance or above and a Security+ certification.

What you get to do every day

- hardware repairs with the appropriate vendors


- Administer computer desktop support in accordance with established policies and procedures


- Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems


- Settle computer problems, and offer suggestions on appropriate action/solutions


- Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals


- Develop records of daily data communication transactions, issues and remedial actions taken or installation activities


- Communicate regularly and effectively with ticket submitters- At least 2+ years of experience writing procedure manuals, user instructions, business correspondence, and general report writing


- Must possess an Active Secret Clearance and Security+ certification (or DoD 8570 IAT II security certification)


- Microsoft SCCM - System Cntr Config Mgr experience


- MS Windows 10 experience desired


- Microsoft Office 365 experience required


- 3+ years of desktop support or other related experience


** FOR IMMEDIATE CONSIDERATION PLEASE SEND YOUR RESUME TO WESTON.WALKER@RHT.COM **


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 04510-0010684069

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