Desktop Support Analyst

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Robert Half Technology
Analyst, Desktop Support, Hardware, Peripherals, Technician, Windows
C2H Independent, Contract Independent, Contract W2, C2H W2
Depends On Experience
Work from home not available Travel not required

Job Description


Robert Half Technology's Desktop Support Technician role is for someone with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. Located in the Philadelphia, Pennsylvania area, we are looking for someone to jump in and hit the ground running!

For immediate consideration, please email tina.huynh@rht.com


Your responsibilities

- Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Deliver computer desktop support in accordance with established policies and procedures

- Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals

- Coordinate hardware repairs with the appropriate vendors

- Resolve computer problems, and give guidance on appropriate action/solutions

- Interface regularly and effectively with ticket submitters

- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities-2-3 years- experience in technical support

* Microsoft, CompTIA certification or equivalent

* Documentation skills: detailed emails and reporting

* Enterprise hardware knowledge, break fix oriented

* Strong knowledge of Windows 10 and macOS

* Clear and concise verbal and written communication


To be considered, please email tina.huynh@rht.com


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 03720-0011127450
Originally Posted : 3 months ago

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