Desktop Support Analyst

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Robert Half Technology
Analyst, Desktop Support, Hardware, LAN, Networks, PC, Peripherals, Technician, Windows
Full Time, Full Time
$50000.00 to $50000.00 yearly
Work from home not available Travel not required

Job Description


Candidates with a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users will be excited about Robert Half Technology's Desktop Support Technician role. You might be our ideal candidate, if you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment. Located in the Syosset, New York, area, this Desktop Support Analyst role is full-time in nature.

How you will make an impact

- Support, examine, and repair computer systems, hardware, printers, and computer peripherals


- Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems


- Offer computer desktop support in accordance with established policies and procedures


- Develop records of daily data communication transactions, issues and remedial actions taken or installation activities


- Communicate regularly and effectively with ticket submitters


- Organize hardware repairs with the appropriate vendors


- Settle computer problems, and offer suggestions on appropriate action/solutions- Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals


- Mac OS experience preferred


- LAN (local area networks) experience


- Proven knowledge of Microsoft Windows 10


- Expertise in VPNs (virtual private networks)


- Active Directory experience


- Microsoft Office experience


- Well-founded grasp of PC skills


- 3+ years of desktop support or other related experience


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 02990-0011178392
Originally Posted : 1 month ago

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