Desktop Support Analyst

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Robert Half Technology
Analyst, Desktop Support, Excel, Exchange, Hardware, Microsoft Excel, Microsoft Powerpoint, Microsoft Word, OS x, Outlook, PC, Peripherals, PowerPoint, Windows, Windows 7, Windows 8
Full Time, Temporary
$22.16 to $25.66 per hour
Telecommuting not available Travel not required

Job Description

Robert Half Technology is scouting out talented Desktop Support Analysts who are able to relay difficult technical information to non-technical users in an easily understandable and concise format. This role is best suited for problem solvers who prefer to work in a challenging and positive environment. This Desktop Support Analyst position, which is a long term temporary opportunity, is located in the Washington, District of Columbia, area.

Your responsibilities in this role

- Own and carry out technology implementation projects

- Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals

- hardware repairs with the appropriate vendors

- Supply computer desktop support to local remote locations in accordance with established policies and procedures

- Verify the integrity of all electronic data records by following company quality standards

- Maintain records of daily data communication transactions, issues and remedial actions taken or installation activities

- Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Solve computer problems, and implement appropriate action/solutions

- Communicate regularly and effectively with ticket submitters

- Monitor equipment inventory and band together with others on potential purchases

If interested, please send updated resumes to

Job Requirements

- BA/BS degree in Computer Science or technical degree preferred

- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

- Experience with PC desktop/workstations

- Hands-on experience with iPhone

- Skills in PC skills

- Earlier work involving Microsoft PowerPoint

- Expertise in Microsoft Windows

- Prior experience with Mac OS

- Previous experience working with Microsoft Word

- Quality experience with Microsoft Office 365

- Microsoft Windows 8 experience

- General familiarity with Microsoft Exchange Server

- Solid understanding of Mac OS X

- Good understanding of Microsoft SCCM - System Cntr Config Mgr

- Microsoft Windows 7 in an Active Directory environment experience

- Practical knowledge of Microsoft Office

- Comprehension of pcAnywhere

- Solid understanding of iPad

- Well-founded grasp of Microsoft Excel

- Proven knowledge of Microsoft Windows Server 2008

- Microsoft Windows Mobile OS experience

- Microsoft Windows 10 experience

- Wide ranging experience with Microsoft Outlook

- 5+ years related experience

If interested, please send updated resumes to

Posted By

Job #: 04510-0010143538

WASHINGTON, DC, 20006-3802


Company Information

Robert Half Technology is committed to the industries we serve and to assisting them with their IT hiring needs. Our connections and strategic partners within the technology industry are second to none. We are proud members of the Microsoft Partner Network with gold and silver competencies, we have gold membership in the Oracle Partner Network, and we have exclusive relationships with The Wall Street Journal, HDI and the Association of IT Professionals. For job seekers, these connections can lead to top-rate opportunities within the IT recruitment arena. Our collaborative relationships around the world translate into support for all kinds of careers in IT, including IT support, software engineering, analytics and many other information technology areas of expertise.
Dice Id : rhalfint
Position Id : 04510-0010143538

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