Desktop Support

Laptop Builds, Imaging Machines, Manage daily Tickets, Financial Services Industry
Contract W2, Contract Independent, Contract Corp-To-Corp, 12 Months
Depends on Experience

Job Description

POSITION SUMMARY:

-Financial Services exp a must

Reporting to Infrastructure Engineer, the IT Support Analyst will provide Level 1 technical and operational support for approximately 200 internal employees.

KEY RESPONSIBILITIES

  • Escalate and track issues until resolved
  • Provide desktop, mobile, and end user support services encompassing a wide variety of hardware and software applications
  • Serve as primary support for desktop, phones, mobile devices, VPN, Citrix Receiver, Office and desktop applications, wireless connectivity, video conferencing, etc.

EDUCATION/ACCREDITATION:

  • An Associate’s degree in Computer Science, Information Technology, or a related field, OR completion of a two (2) year accredited vocational training program in information technology or a related field; AND relevant information systems experience

SPECIALIZED SKILLS AND EXPERIENCE:

  • Minimum of 1-3 years of job-related experience in a Microsoft environment.
  • Experience working with enterprise ticketing system.
  • Ability to build trusted relationships with the users they support
  • Strong oral and written communication skills required for customer interaction, problem description and problem solving
  • Good customer service skills
  • Ability to handle multiple assignments with changing priorities while still meeting deadlines.
  • Ability to learn new technical skills as required for the job using documentation and other available resources.
  • Knowledge and experience working with Microsoft desktop/laptop systems, Windows 10 and Microsoft Office365 suite.
  • Some knowledge of using command line and/or powershell preferred
  • Basic understanding of Microsoft Active Directory to support user creation/modification.

Ability to work both independently and within a team environment

 

Dice Id : business
Position Id : BIZ1006540
Originally Posted : 3 months ago
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