Duties performed may vary depending on the area of assignment and the working level.
Prepares and installs computer hardware, software, upgrades, and peripherals;
Monitors operational systems, performs backups, manages off-site storage of media, runs production jobs, troubleshoots system-wide problems;
Resolves operational and maintenance issues using diagnostic and troubleshooting methods, and confers with other staff on status, issues and action;
Analyzes information system issues, operations and configurations to identify system improvements and to enhance operating efficiencies, and coordinates with programmers as needed;
As directed, completes minor budgeting activities, SAP user transactions, memoranda writing, and administrative tasks such as email or technical reports;
Assists with minor procurements, and related administrative tasks;
Leads smaller projects or portions of larger projects using personnel, consultants, and vendors;
Coordinates the implementation of hardware and software additions and enhancements;
Controls changes to the various system environments including application software, database, and operating systems;
Maintains technical and functional competency in applications utilized by the assigned department;
Performs related duties as required.
Full understanding of the operational characteristics of information systems and computer servers;
Principles and practices of maintaining information systems;
Techniques and methods of installing computer hardware, printers, multifunctional devices, and client software;
Advanced troubleshooting skills related to computer operations tasks;
Methods and techniques for troubleshooting a variety of LAN information system operation and maintenance issues;
Advanced support of client software (MS Office, Adobe products, email, and /or browsers, etc.);
Advanced support and troubleshooting of personal computers, laptops, printers, multifunctional devices, and related peripheral equipment;
Advanced support of tablet and/or related mobile computing devices;
Methods and techniques for assessing the cost effectiveness of system enhancements and modifications;
Project management at a basic level, including organizing and managing project tasks;
Full understanding of system change controls, methodologies, and processes.
Troubleshoot LAN information system operating and maintenance problems;
Install a full range of computer hardware, software, and upgrades;
Assist in managing one or more IT infrastructure components, such as SMS, Microsoft Office software, Microsoft Operating Systems (Windows10), Internet-Intranet, and Microsoft Exchange;
Experience with system imaging
Configure helpdesk ticketing systems and run corresponding reports;
Effectively perform all aspects of the full cycle of computer operations;
Analyze and assess cost effectiveness of system improvements and enhancements;
Work with users and coworkers on a one-on-one or small group informal basis to transfer work or demonstrate applications and/or business processes.