Desktop Support Analyst

  • Calance,
  • Chevy Chase, MD
  • 9 minutes ago
At least 2-4yrs experience BS is required Shouldn’t need to be hand held in anything other than how the customer operates Microsoft Windows 7 and 10 desktop operating systems- administration experience Microsoft Office 2016 suite and Office 365 Mobile devices/tablets (iOS, Android, Windows Mobile) Familiarity with network troubleshooting
Contract W2, 3 Months
Work from home not available Travel not required

Job Description

Job Duties:

Support and perform maintenance on the end-user computer environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our client s internal IT Service Desk operations. Support and administer our client s printers, phones, conference rooms, and related equipment. Tasks include end user support of applications and hardware, performing PC maintenance, upgrades and configurations.

As part of your daily responsibilities, you will be required to work both in-person and over the phone with end-users. The ability to shift gears and work on multiple technologies on a daily basis will be critical to your success, as will the ability to work successfully with non-technical users.

Customer Support
Monitor and respond quickly and effectively to requests received through the Service Desk ticket system
Prioritize tickets based on need and criticality
Escalate tickets into problems with the senior IT staff.
Work with end user software applications and provide assistance in configuration and use
Assist with on-boarding and orientation of new users
Document end-user process and procedure

Hardware Setup/Support
Setup, configure and maintain operation of all end-user IT equipment, including printers, computers, AV equipment, peripheral devices, mobile devices and tablets
Maintain inventory by conducting physical inventories and updating our client s asset tracking system
Troubleshoot and repair (or arrange for repair) of desktop computers and laptops
Work hands-on with A/V and conference room equipment
Image and re-image workstations as needed


Must possess strong verbal, written and interpersonal skills
Must be resourceful and be able to take initiative in dynamic environment
Microsoft Windows 10 desktop operating systems
Microsoft Office 2016 suite
Mobile devices/tablets (iOS, Android, Windows Mobile)
Familiarity with network troubleshooting
Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.)
Knowledge of Active Directory concepts and administration
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
Ability to multi-task in a fast-paced environment

Essential Duties:

Provide resolution for escalated service tickets
Work with clients to evaluate and solve technical problems
Evaluate existing systems and/or user needs to analyze, design, recommend, and implement system changes
Configure and support internal networks
Develop and maintain all systems, applications, security, and network configurations
Recommend upgrades, patches, and new applications and equipment
Maintains a log of completed work using an incident-tracking application
Preference will be given to candidates with the following skills:
Zendesk Experience
Mac OSX knowledge

Recruiter: Andy Ballantyne
Phone: (800) 732-4680 x709
Dice Id : cxbcsi
Position Id : JobNum34342
Originally Posted : 2 months ago
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