Desktop Support Engineer

Customer service, Break/Fix, Desktop, Hardware, IT, Installation, Laptop, Microsoft Office, Mobile device management, Networking, PC, Preventive maintenance, Printers, Problem solving, Technical support, Troubleshooting
Full Time
$40,000 - $60,000

Job Description

DESKTOP SUPPORT ENGINEER

  • The Desktop Support Engineer will provide day to day local desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
  • The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. The Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
  • Ideal candidate should have 1-2 years’ experience in Windows Desktop

Position Responsibilities and Functions

  1. Provide first/second level contact and problem resolution for customer
  2. Work with Third Party Vendors to remediate complex AV issues as
  3. Provide timely communication on issue status and
  4. Maintain ticket updates for all reported
  5. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop
  6. Should have basic knowledge of Mac operating system, to support Apple pc
  7. Install, upgrade, support and troubleshoot for printers, computer
  8. Performs general preventative maintenance tasks on computers, laptops,
  9. Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
  10. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  11. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and
  12. This position requires the ability to work in a project-based environment requiring flexibility and Performs other duties as assigned.

Candidate Required Minimum Qualifications and Skills

  1. Bachelor Degree or equivalent in Computer Science or related
  2. CompTIA A+, Microsoft Certified Professional (MCP) or, equivalent experience, or
  • Minimum of 18 months’ years of IT
  1. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing
  2. Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active
  3. Proven analytical, troubleshooting and problem solving
  • Proven ability to multi-task, effectively determine priorities and meet SLA’s.
  • Excellent communication relationship-building and internal customer service
  1. Adaptable and flexible in a fast-changing industry and work
  2. Willing to work off-hours and weekends when required for projects or emergency
Dice Id : 91125056
Position Id : 7213826
Originally Posted : 6 months ago
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