Desktop Support Analsyt

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Apex Systems
IT, Desktop, Hardware, Network, Windows, Linux, Access, Video, Systems
Full Time

Job Description

Job Summary
We are looking for talented IT support individuals to provide global enterprise support to internal employees through various intake channels including phone, chat, tickets, and face-to-face support. In this role, analysts will provide global support by troubleshooting, diagnosing, installing, and configuring a variety of hardware and software. Desktop Support Analysts exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems.

  • Hardware and software troubleshooting for laptops (Apple, Dell, and HP), desktops (Apple and HP), corporate-owned mobile devices (IOS/Android) along with standard peripherals, and hardware provisioning/imaging.
  • Troubleshoot, diagnose and resolve connectivity issues and work with Network partner teams as needed
  • Troubleshoot, diagnose and resolve a variety of client, mobile, and cloud applications
  • Experience supporting and troubleshooting Active Directory related issues
  • User and administration of various operating systems (macOS/iOS, Android, Windows, and Linux Ubuntu)
  • Access management requests
  • Solve complex incidents by applying known documented solutions and processes
  • Ability to work issues to completion with minimal direct supervision.
  • Adaptability
  • Perform all tasks related to the day-to-day operations
  • Work in a fast-paced environment, focusing on customer success and driving issues to resolution across several support channels: phone support, chat support, case support, local or face to face support
  • Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
  • Adapt quickly to new technology and business requirements in a dynamic global environment
  • Attend and complete all team training and seek work with others to expand skillset
  • Utilize attentive listening to understand the needs of the customer and empathize with them
  • Communication and collaboration
  • Communicate with different audiences, regardless of technical understanding, across several communication mediums/channels to include but not limited to: instant messaging, emails, video conferencing, or face to face support
  • Communicating in different settings and methods including team meetings, conference calls, email, instant messaging, and social media.
  • Contribute to ensuring content accuracy and updating internal and customer support documentation as needed
  • Partner with the team and business partners to learn new skills, ask for help, and escalate as needed.
  • Complete and submit timesheets and time tracking each week
  • Maintain calendar hygiene by accepting and/or declining meetings and only inviting those needed
  • Maintain and demonstrate 100% compliance with all written security policies, SOX procedures, and change management controls
  • Follow all support documentation and standard operating procedures

Required Skills
  • BA/BS Degree in relevant technology-focused degree or 2+ years of experience in a desktop support function in a medium to a large enterprise environment
  • Ability to balance multiple needs/tasks across various audiences
  • Understanding of business processes and ability to translate business requirements
  • Strong verbal and written communication and documentation
  • Strong team player with customer success focused mindset
  • Strong troubleshooting and problem-solving abilities
  • Strong adaptability to change
  • Must be self-motivated and able to work in a fast-paced environment

Preferred Skills
  • Polycom and Video Conferencing solutions experience
  • Linux support experience
  • Salesforce Certified Admin
  • Knowledge of desktop security
  • Experience with macOS, Windows, iOS, and Android

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1204634
Originally Posted : 2 months ago

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