Desktop Support Engineer

Active Directory, BMC Remedy, Citrix, Communication skills, Decision-making, Desktop, Engineering, Help desk, IT, Leadership, Microsoft Exchange, Microsoft Office, Microsoft SCCM, Microsoft Windows, Microsoft Windows 7, NICE, Organizational skills, PKI, Printers, Problem solving, Security clearance, ServiceNow, Technical support, Telecommuting, Thin client, Tier 1, Troubleshooting, Visualization
Full Time
Depends on Experience
Travel not required

Job Description

 

Desktop Support Engineer

 

Work location: DC Metro

 

Job Description:

 

Our client is seeking a broadly experienced Candidate to provide Tier 1 and 2 support for multiple domains with users locally and remotely. Excellent communications and ability to support VIP and VVIP customers.  Working with Active Directory and Exchange to create/modify/terminate accounts. Troubleshooting workstation, printers, and other peripheral. Candidate will image, install, and configure workstation. Troubleshoot Windows 10 and above, Microsoft Office suite. Learning new technology and provide support to the user community. Issue/maintain Public Key Infrastructure (PKI) tokens. Work with automated Help Desk tools such as Microsoft System Center, Remedy, and soon ServiceNow. Troubleshoot Citrix desktop visualization environment and thin client.

 

·         What You'll Get to Do:
The candidate will be expected to:
 
• Communicate and interface with customer and Leidos Site Lead on issues and daily tasking.
• Candidate will provide Tier 1 and 2 support for multiple domains with users locally and remotely.
• Working with Active Directory and Exchange to create/modify/terminate accounts.
• Troubleshooting workstation, printers, and other peripheral.
• Candidate will image, install, and configure workstation.
• Troubleshoot Windows 7 and above, Microsoft Office suite.
• Learning new technology and provide support to the user community. Issue/maintain Public Key Infrastructure (PKI) tokens.
• Work with automated Help Desk tools such as Microsoft System Center, Remedy, and ServiceNow.
• Troubleshoot Citrix desktop visualization environment and thin client.

 

·         You'll Bring These Qualifications:
-Requires BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience.
-Must possess the ability to work in a professional environment, and have good problem solving and organizational skills. Good verbal and written communication skills are also required.

 

 

 

These Qualifications Would be Nice to Have:
-DHS Experience.
-Windows Experience.
-Citrix Experience.
-Strong communication skills (both verbal and written). 
-Comfortable discussing technical information with users and other support personnel. 
-Ability to quickly learn new systems and IT concepts. 
-Strong problem solving and decision making skills. 
-Ability to work autonomously as well as an integral member of a team.

 

 

 

Potential for Telework: No

 

Clearance Level Required: Top Secret/SCI

 

Travel: No

 

Scheduled Weekly Hours: 40

 

Shift: Day

 

Dice Id : baseone
Position Id : 6552712
Originally Posted : 1 month ago
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