Desktop Support Engineer

  • Edgelink,
  • Redwood City, CA
  • 16 hours ago
windows, mac, active directory, exchange, vpn
Full Time
$35 - $45
Work from home not available Travel not required

Job Description

Edgelink is searching for a Desktop Engineer for a contract-to-hire position in Redwood City, CA. Your strengths should demonstrate the following:

  • Handle Tier 1 & 2 help desk escalations through tickets or phone
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Maintain all deployed computers/laptops/printers, repairing & replacing as needed
  • Supporting IP phone systems, administering changes as needed
  • Take on further duties steadily as you grow into your role with the team and our staff

Required Experience:

  • Windows 7/8/10, Mac OS X
  • PC & Mac hardware, printers, scanners, computer peripherals, mobile devices (iOS, Android)
  • Active Directory and Exchange 2010 changes & maintenance
  • Hardware connectivity troubleshooting; Wired, Wireless, VPN
  • File & Print Server changes, permissions & maintenance
  • Strong customer service and troubleshooting skills
  • 3 years+ experience working in a Windows/Mac environment
  • Bachelor's degree preferred or A.A. in Computer Science or equivalent experience


  • Entrepreneurial spirit - As the industry leader, we are continually innovating and breaking new ground.
  • Dynamic environment - Expect new challenges and make an impact every day.
  • Personal development - Always opportunities to learn and grow.
  • Generous benefits - Medical, PTO Policy and Company 401K match.

Posted By

Kashie Suiter

Dice Id : 10112773
Position Id : 6288449
Originally Posted : 1 month ago
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