Desktop Support

  • Genpact,
  • Goodlettsville, TN
  • 1 month ago
Active Directory, Group Policy
Full Time
$45,000 - $55,000

Job Description

 

Inviting applications for the role of Desktop Support

 

Roles & Responsibilities:

  • Responsible for tech support to the staff of the organization. Includes breakfix and setup of Telecom, Desktop, Laptop and Tablets.
  • Windows, iOS, Mac and Android support experience a must
  • and resolution of reported problems using best practices and ticketing systems
  • Prioritize daily activities of the team and QC work on critical and high priority items
  • Maintain the highest level of customer support for the customer base through proactive management and implementation of continuous improvement initiatives; provide high-touch white-glove service
  • Create, document, and update processes to resolve issues efficiently and effectively
  • Manage SCCM deployment of key software updates for all desktop computers
  • Act as project manager for small to medium projects around desktop infrastructure (i.e., technology upgrades, new hardware and software deployments)
  • Responsible for the installation, and configuration of software products across installed hardware platforms
  • Basic system admin

 

Dice Id : 10369489
Position Id : 7137388
Originally Posted : 1 month ago
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