Desktop Support

desktop support, Technical Writing and Documentation, LANDesk, Troubleshooting, MS Package, Deployment Wizard
Contract Corp-To-Corp, Contract W2, 09/14/2020 TO 06/30/2021

Job Description

IRG is seeking a Desktop Support for its client at Milwaukee, WI

Location: Milwaukee, WI

Duration: 12+ Months

Scope of Work:

This Desktop Support position provides 3rd level (expert/advanced) technical assistance in support and preparation of desktop supported applications and hardware. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, desktop deployment tools such as SCCM, LANDesk, MDT, etc., x86 desktops/laptops, Multi-Function Devices (print/fax/copier/scanner), MacBook devices and other supported wireless devices such as Windows Phone, Android, and/or iPhone/iPad.

This position receives escalated level support issues from an internal help desk and serves as a mentor to other desktop support staff. The incumbent shall have 4 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.

Very qualified candidates will be expected to package desktop applications (off-the-shelf and in-house developed) by way of a ticket based request system. Depending on the nature of the request, the software is to be formally evaluated, licensing requirements researched, installation steps documented, and final work approved.

5 or more years of experience in a Desktop Support position. Experience with a focus on application packaging and support with MSI tools such as Wyse or InstallShield, Scripting, and/or other desktop automation tools is preferred. The incumbent shall also be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.

This Desktop Support person relies on extensive experience and judgment to plan and accomplish goals. This Desktop Support person is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on assigned projects. A wide degree of creativity, self-direction, and latitude is expected.


****The current position would potentially be split between remote and on site hours at our Milwaukee location. Candidates will be required to wear a mask the entire time they are in any state building. Candidate should also note that this position will require lifting/moving of IT equipment up to approx. 50lbs. ****

QUALIFICATION

RATING

Must Have

MS Package & Deployment Wizard

5 Yrs

Installation and Maintenance of PCs

5 Yrs

Experience in Technical Writing and Documentation

3 Yrs

General understanding of LANDesk (for patch management, software deployment, inventory management an

4 Yrs

Excellent oral and written communication skills and advanced customer support skills

3 Yrs

MS Office products

5 Yrs

Remote Desktop Management Tools

3 Yrs

Trouble shooting all hardware.

5 Yrs

Planning

3 Yrs

Customer Service

3 Yrs

Analytical/problem solving skills

3 Yrs

Knowledge of VMware Workstation, Microsoft VPC or similar product.

2 Yrs

Application Support

5 Yrs

Technical Assistance and User Support

5 Yrs

MS Windows 10

4 Yrs

Active Directory Tools

3 Yrs

Good organizational skills and attention to detail

3 Yrs


Apply At:

Please send your resume and a cover letter to Saumya (svellaturi at irginc dot net) at ************* or ************* . You may call Saumya # 573-632-6474(Ext 205)

Dice Id : 10113386
Position Id : 2020-6223
Originally Posted : 3 months ago
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