Desktop Support Lead

  • eXcell,
  • Wilson, NC
  • 27 minutes ago
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Contract W2, Contract Independent, 11+ mos
Work from home not available Travel not required

Job Description

At eXcell, you re more than just a number. Our employee relationship managers support you throughout your engagement, provide career guidance and reemployment assistance. Join eXcell!

Service Desk - Desktop Support Lead

Duties and Responsibilities:

  • Maintains proper records in support of the ticketing system, inventory management systems, and remain current with training curriculum requirements
  • Adheres to policies, procedures, and instructions defined to ensure compliance
  • Performs general maintenance tasks, troubleshoots and repairs computer systems and peripherals
  • Performs basic computer hardware and software installations
  • Ensures all systems work properly and equipment is packaged and transported correctly
  • Escalates problems and issues to a higher level of support - includes all issues that may have a negative impact on customer satisfaction
  • Basic LAN and telecom troubleshooting, wiring, patching lines, installing / racking network equipment
  • Afterhours / weekends support as required (working schedule may be adjusted as needed)
  • Additional specific assigned roles and responsibilities will be communicated and included as part of the objective and process
Required Skills:
  • Hardware: Desktop, Laptop, Tablet, Telephony Devices (Office, Mobile, etc.), Printers, LAN devices (Switch, WAF)
  • Software: Microsoft Operating Environment (XP, W7, W8, etc.), MSFT Office (Outlook, Word, Excel, PowerPoint, etc.), VPN, Entrust PKI, Adobe
  • LAN: functional knowledge / troubleshooting
  • Quick learner, team player, strong analytical skills, highly organized
  • 3-5 years experience in a GxP or regulated environment
  • Proven experience supporting end user computer systems and/or the following CompTIA (or equivalent) Certifications: A+, Network+, Mobility+
  • Must be able to lift and carry objects weighing up to 40 pounds

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

Posted By

Tavia Hale

Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 19-02794
Originally Posted : 2 months ago

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