Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring L2 Desktop Support " for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.
Role: L2 Desktop Support Location: Ann Arbor,MI/Saline,MI Type: Contract
Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop software using approved tools
Troubleshoot operating system
Troubleshoot connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution detail
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair
Escalate to third party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra related) when required
Participate in projects
Strong understanding and skills in SLA, KPI Management
Experience and Knowledge:
Minimum 3 years of experience providing IT support services required, Deskside Support / Desktop / End user support experience preferred
Willing to work in 24/7 rotational working hours
Experience in factory/manufacturing environment desirable
Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
Basic understanding of SCCM client troubleshooting
Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).
Extensive knowledge Windows OS and related configuration.
Basic knowledge of Servers, Switches, Routers, and Data Center related HW
Basic knowledge of Backup technologies
Ability to work in a team-oriented multi tower and vendor environments.
Ability to multitask and prioritize work
Ability to adapt to new processes and procedures
Ability to work in a fast-paced environment.
Ability to handle and safeguard confidential information
Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction
Ability to convey technical issues and material to non-technical end users and managers
ITIL and/or any other additional certification preferred
A+, CompTIA, CompTIA+ preferred
About Net2Source, Inc.
Net2Source is an employer-of-choice for over 2200+ consultants across the globe. We recruit top-notch talent for over 40 Fortune and Government clients coast-to-coast across the U.S. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us!
Want to read more about Net2Source? Visit us at www.net2source.com
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The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 2200+ employees globally and 30 locations in US and operations in 20 countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services.
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Awards and Accolades:
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Office: (201) 340-8700 Ext.407 |