Desktop Support

Desktop Support, Technical Support
Contract W2, 6 Months
$17 - $19
Travel not required

Job Description


Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring L2 Desktop Support  " for one of our clients. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.

Role: L2 Desktop Support  Location: Ann Arbor,MI/Saline,MI Type: Contract
Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop software using approved tools
Troubleshoot operating system                                                                                                          
Troubleshoot connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution detail
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair                                                                                              
Escalate to third party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra related) when required
Participate in projects                                                                                                                          
Strong understanding and skills in SLA, KPI Management
Experience and Knowledge:                                                                                                            
Minimum 3 years of experience providing IT support services required, Deskside Support / Desktop / End user support experience preferred
Willing to work in 24/7 rotational working hours
Experience in factory/manufacturing environment desirable
Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
Basic understanding of SCCM client troubleshooting
Knowledge of TCP/IP, Windows Security (Share and NTFS permissions). 
Extensive knowledge Windows OS and related configuration.
Basic knowledge of Servers, Switches, Routers, and Data Center related HW
Basic knowledge of Backup technologies                                                                                         
Ability to work in a team-oriented multi tower and vendor environments.
Ability to multitask and prioritize work
Ability to adapt to new processes and procedures 
Ability to work in a fast-paced environment.                                                                                   
Ability to handle and safeguard confidential information
Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction
Ability to convey technical issues and material to non-technical end users and managers
ITIL and/or any other additional certification preferred
A+, CompTIA, CompTIA+ preferred

 About Net2Source, Inc.

Net2Source is an employer-of-choice for over 2200+ consultants across the globe. We recruit top-notch talent for over 40 Fortune and Government clients coast-to-coast across the U.S. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us!


Want to read more about Net2Source? Visit us at


Equal Employment Opportunity Commission

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 2200+ employees globally and 30 locations in US and operations in 20 countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services.


Fast Facts about Net2Source:

  • Inception in 2007, privately held, Debt free
  • 2200+ employees globally
  • 375+ In- house Team of Sales, Account Management and Recruitment with coast to coast COE.
  • 30 offices in US and 50+ Offices globally
  • Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia)


Awards and Accolades: 

  • 2018 – Fastest Growing IT Staffing Firm in North America by Staffing Industry Analysts
  • 2018 – Fastest-Growing Private Companies in America as a 5 times consecutive honoree – Inc. 5000
  • 2018 – Fastest 50 by NJBiz
  • 2018 – Techserve Excellence Award (IT and Engineering Staffing)
  • 2018 – Best of the Best Platinum Award by Agile1
  • 2018 – 40 Under 40 Award Winner by Staffing Industry Analysts
  • 2018 – CEO World Gold Award by SVUS
  • 2017 – Best of the Best Gold Award by Agile1


Rizwan Ansari
Lead Technical Recruiter
Office: (201) 340-8700 Ext.407 |

Cell: (201) 479-1096 | Fax: (201) 221-8131 |
| Social: Facebook | Twitter | LinkedIn



Dice Id : 10271304
Position Id : 6560946
Originally Posted : 1 month ago
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