Desktop Support

Full Time, Part Time, Contract W2, C2H W2, Contract Corp-To-Corp, C2H Independent, C2H Corp-To-Corp, Contract Independent

Job Description


Act as level 2 support for PAD in the NA Chicago Office

Work closely with global managed service support team on escalated incidents and requests

Diagnosing and resolving technical issues with hardware and software

Ensuring all support requests are effectively logged

Escalate unresolvable issues to senior team members

Setting up new users and deploying end-user devices

Monitoring and maintaining computer systems and networks

Work with security team on running security checks on end-user devices


Experience providing helpdesk support for multi-site 200+ user environment

Experience in supporting end-user devices including Windows 7/10, Apple (Mac, iPAD), mobile (Android, iOS)

Experience in supporting end-user applications (on-device, cloud) including Microsoft Office, business applications, and various mobile applications

Experience deploying end-user devices (laptops and mobile) and troubleshooting related issues

Experience supporting traditional office equipment including printers, audio visual equipment, and scanners

Experience in troubleshooting NW related issues

Experience in managing Active Directory

Thanks & Regards

Soni Rajput

Dice Id : 80163652
Position Id : OOJ - 4373-3375
Originally Posted : 3 months ago
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