Desktop Support Services Technician

TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. Wi
Contract W2, 6 months +
Work from home not available Travel not required

Job Description

TAD PGS, INC. is currently seeking an IT Desktop/ Field Services Technician for one of our clients in Laurel, MD

**Candidate must have the ability to obtain a Secret Security Clearance**

Job Overview:

Seeking a contractor in the Field Services section of the Desktop Services Group to provide build and deskside technical support for customer departments.

Research, analyze, diagnose and resolve issues with customer systems including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not. Perform computer imaging including software & hardware validation and pre-delivery testing. Provide onsite services for customers to include incident response, delivery and system set-up of new & repaired computers along with installation of additional hardware, software and peripherals.

Major Responsibilities:

Work on primarily Microsoft Windows, Macintosh and Linux systems.

Provide documentation as appropriate (e.g. ticket creation and maintenance, e-mails, process improvements, knowledge base articles).

Perform other duties as assigned (e.g. Help Desk support, conference facility set-up, project work).

Utilize scripting to solve enterprise and desktop issues.

Basic Hiring Criteria:

Bachelor s degree or at least 5 years of recent IT related work experience.

Enterprise level experience with latest versions of Windows, Mac and iOS.

Scripting experience with at least one of the following languages: PowerShell, Bash, C++, or VBScript.

At minimum 2 years experience Hardware, Operating System and networking experience.

Hardware experience to include Intel based desktops, laptops, and printers. Operating System (OS) experience to include Windows and Mac OS.

Networking experience to include strong understanding of TCP/IP and DNS. Understanding of Active Directory and Exchange.

Receive relevant Dell Desktop and Laptop certification within two months of employment.

Desired Qualifications:

Enterprise level experience with troubleshooting Linux systems.

Experience creating software packages for deployment.

Bachelor's Degree in an IT-related field.

Certifications: ITIL, A+, Current Microsoft Certifications, Apple Certified Macintosh Technician (ACMT); HDI Support Analyst.

2-4 years experience with system management tools (i.e. Altiris).

Software experience with Desktop remote control tools.

Capable of leading at least one small project team and be a contributor in various areas within the department.

Ability to troubleshoot and resolve technical problems for users.

Ability to independently resolve widely varying complex problems using current job knowledge as well as research and other external resources.

Highly motivated and have strong customer focus with the ability to interface with all levels of staff.

Strong presentation skills which may be used to document analysis and deliver technical information.

TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve.

TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance.
Dice Id : 10285720a
Position Id : 22409
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