Desktop Support Specialist- San Juan, PR

company banner
UnitedHealth Group
Call Center, CISSP, Customer Service, Desktop Support, Excel, Genetic, Hardware, LAN, Management, MCSE, MS Office, Networking, Networks, PC, PowerPoint, Protocol, Security, TCP/IP, WAN, Windows, Windows NT
Full Time, Full-time
Telecommuting not available Travel not required

Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

As a Desktop Support Specialist, you will be a member of a dynamic team involved with providing technical support and issue resolution to internal and external customers, including users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks and stocking of spare parts, as well as more advanced troubleshooting and support.Primary Responsibilities:

Configure Tablets and Phones for end users
Configure and Manage Printers and Fax Machines across the enterprise
Remote Control end user devices to trouble shoot and remediate application or OS incidents
Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed
Follow all escalation procedures according to service level agreement
Provide an accurate record of each call in incident management tracking tool
Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
Act as a technical resource to others to resolve problems, issues, errors or related
Anticipate customer needs and proactively identifies solutions
Plan, prioritize, organize and complete work to meet established objectives

Required Qualifications:

Associate's Degree or equivalent professional experience
2+ years of experience with PC operating systems including Windows NT, 2000 and XP
2+ years of experience in a customer service role
2+ years of Technology Support experience
Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
Experience with MS Office (including Word, Excel and PowerPoint)
Bilingual ( Spanish & English)Preferred Qualifications:

Bachelor's Degree or higher level of education
Information Technology Certifications
Microsoft Certified Systems Engineer (MCSE)
Computing Technology Industry Association A+ Certification
Certified Information Systems Security Professional (CISSP)
Call Center experienceCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Desktop support, PC support, IT Support, Windows support, customer service, San Juan, PR, Puerto Rico

Job Title: Desktop Support Specialist- San Juan, PR
Shift: Day Job
Travel: No
Business: OI Business Operations
Family: Technology
Telecommuter Position: No
Job Level: Individual Contributor
Overtime Status: Non-exempt
Posted Date: 1/15/2019
City: San Juan
State: PR
Country: United States
Department: Optum Connect

Posted By


Company Information

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 14 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.(SM) Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at
Dice Id : uhgbot
Position Id : 797986

Similar Positions at UnitedHealth Group

Sr. System Administrator - San Juan, PR
  • San Juan, PR
  • 2 days ago
IT Project Coordinator - San Juan, PR
  • San Juan, PR
  • 2 days ago
IT Project Coordinator - San Juan, PR
  • San Juan, PR
  • 2 days ago
IT Helpdesk Support Analyst - San Antonio, TX
  • San Antonio, TX
  • 3 weeks ago