Desktop Support Specialist - Denver

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Ledgent Technology
a+, network+, security+, helpdesk, IT support, deskside, desk top, Help Desk, Technical Support, Technician, 365, office 365, mdm, mobile, mobile device, mobile device management
Contract W2, Contract
US24 - US29 per annum

Job Description

Targeted Pay Rate: $24-29 per hour (actual pay depends on experience)
Contract-to-hire (Benefits offered - see below)
Onsite in Denver, CO (near 62nd & I-25) - Must be within commuting distance


We are partnered with a leading organization seeking Desktop Support Specialists to join their growing team.

You will be responsible for technical support of PC hardware, mobile devices, software and associated operating systems. You will support Microsoft Office 365 Suite of Applications as well as setup and maintain mobile devices in the MDM platform.

Key Responsibilities:
  • Troubleshooting and resolution of company and end user technological issues
  • Testing, maintaining, troubleshooting, and supporting PC hardware, mobile devices, software and associated operating systems
  • Setup and maintain mobile devices in the MDM platform
  • Support, train, and maintain client base
  • Use ticketing system to manage and prioritize user requests and incidents within SLA
  • Managing users and computers in Windows Active Directory
  • Providing world class customer services to clients
  • Follows IT process and procedures updates and create documentation as needed
  • Use established procedures to set up new users on network, systems, and software packages
  • Imaging and deploying Windows laptops
  • Maintains Asset Management Inventory, ordering, shipping, and receiving of computers, and equipment
  • Responsible for Incident Management process to ensure tickets are progressing to resolution in a timely manner
  • Travel to remote sites to assess, maintain, setup, and support sites
  • Demonstrates strong communication and customer service skills.
  • Able to lift up to 50 pounds

Key Qualifications:
  • CompTIA A+/Net+ Certified and/or college degree in IT preferred
  • Experience using and supporting the Microsoft Office 365 Suite of Applications
  • Experience in MDM (Mobile Device Management)
  • 2-3 years of experience working in a corporate environment supporting end users and troubleshooting complex environments
Targeted Pay Rate: $24-29 per hour (actual pay depends on experience)

Benefits: Great benefit options as a contractor as well as upon conversion to a full-time employee.

As a contractor (AKA "Ambassador'), we offer a robust benefits program that are very competitive in the temporary staffing industry. We update our vendor relationships annually to make sure we are offering the most cost-effective benefits options to our Ambassadors.

Ambassadors are eligible for Minimum Essential Coverage (MEC) Plan, basic and enhanced hospital indemnity plan, dental and vision, accident plan, critical illness plan, term life, short term disability plan, direct deposit/pay card, credit union membership, employee discount clubs, referral bonuses, training and coaching, and specialized recognition programs. Ambassadors may also qualify for holiday pay after 6 consecutive months of employment.


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.


Company Information

Meet Ledgent Technology – Your Career Search Partner

What do we do?

It’s simple! At no cost to you, we help IT and Technology talent like you to connect with companies for either direct-hire opportunities, or we hire you to represent Ledgent Technology for contract or project-based assignments with companies throughout the U.S. – and along the way, we strive to make life better for others.

Find a career in technology that makes you smile. Let Ledgent Technology help you through the process.

At Ledgent Technology, our priority is you. Whether your project or direct-hire technology job search was planned or not, the process can be stressful. We’re here to help you through your journey, and in the end, our goal is to help you find the job that makes you smile. Our Promise: “We love to create remarkable experiences…every person, every time.”®

Dice Id : RTL152550
Position Id : JO-2210-178374
Originally Posted : 4 months ago

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