Do you have experience providing world class technical support to end users?
Are you interested in supporting a key federal program?
If so, we may have the ideal role for you with our client in Boise.Due to federal security clearance requirements, applicant must be a United States Citizen or Permanent Resident with an active or interim Secret clearance.
Responsibilities of the Desktop Support Specialist:
Requirements of the Desktop Support Specialist:
- Provide Tier I and Tier II technical support
- Review incoming requests and prioritize for appropriate action
- Resolve problems or escalate to senior staff as required
- Support end user requests for information and training
- Associate's degree and 2-4 years of experience
- Experience with hardware, software, and system support
- Excellent knowledge of Microsoft OS, applications, and tools
- Strong customer service experience and orientation
- A+/Security+/Network+ - one of these or the ability to achieve within 60 days of hire
Keywords: Desktop Support Specialist, Technical Support, Customer Service, Secret Clearance
Job ID: 337227 About Eliassen Group:
Eliassen Group provides strategic talent solutions to drive our clients' innovation and business results. Leveraging over 30 years of success, our expertise in IT staffing, Agile consulting, creative services, managed services, and life sciences enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA and with offices from coast to coast, Eliassen Group offers local community presence, deep networks, as well as national reach. For more information, visit http://www.eliassen.com.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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