If interested in the below mentioned position, then please send your most updated resume in MS-Word format with contact details to
Job Title: Desktop Support - EUC L1
Job Site/Location: Collegeville, PA (19426)
Duration: 1 year contract (extendable)
Shift Time: 8 AM to 5 PM (Mon-Friday)
As a member of end user support team, FS Onsite Service Engineers are primarily focused on customer experience to ensure all interactions result in a positive outcome-based service.
Deliver a service that exceeds customer expectations. Listen and understand the issue at hand. Communicate with customers, colleagues and management using positive and clear concise language. Ensure all commitments are agreed and adhered to with appointments and regular updates provided. Deliver an excellent customer experience through strong understanding of the client site, environment, technology and culture. As the main interface to the customer, the roles require ownership, leadership and liaison with key contacts in other resolver groups to ensure action is taken to resolve any issues.
Performs timely resolution of workstations, mobile hardware and software problems within SLAs through effective use of experience, knowledge and technical resources. Self-motivated and able to act with limited support and supervision.
Follows all support processes and use of IT systems when required and document all actions and activities performed. Conforms to key IT processes such as change control and asset management. Flexible for travelling to other sites for support on demand.
Desired Qualifications: BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
A Technical Certification (Microsoft/HP/Dell) and ITIL Certification would be an added advantage on this role.
Has proficient experience to fulfill the role and demonstrate the attributes listed in the following tables.
If interested, then please send your most updated resume in MS-Word format to