Desktop Support Specialist

Help Desk, Desktop Support, Analytical skill, Laptop, Hardware, IT
Contract W2, 12 Months
$18 - $20
Work from home not available Travel required to 10%.

Job Description

Daily Responsibilities
Diagnose and resolve unique, nonrecurring problems associated with applications, software, and hardware; determine the source of problems and classify their level, priority and nature. Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, mobile devices, phones. (Mobile devices and phones – not a must) Install and support PC, laptop, tablet and mobile hardware and software. Timely product delivery and ensure that new equipment is installed and ready to operate on schedule, as needed, and by request. Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions. Outstanding customer service, showing respect to all of our staff, and patients.

Personal Traits:
-Shows Initiative
-Ability to learn
-Team worker
-Ability to work autonomously – self managing
-Highly organized
-High Energy
-Excellent problem solving, analytical skills, and critical thinking
-Excellent ability to assess the situation or event, relate it to other similar events which have occurred previously to correct
-Technical aptitude –Excellent ability to learn, understand and then disseminate the information of a technical nature
-Highly self-motivated
-Skilled communicator – written and verbal
-Strong time management skills
-Excellent documentation traits
-Be a team player
-Be able to make sound decisions for troubleshooting based on the data collected
-Be professional, and positive
-Have integrity, initiative and focus
-Be able to think, communicate and present information clearly and effectively
-Be able to effectively multi-task

Posted By

Roy Nowak

Dice Id : solpart
Position Id : 5861571
Originally Posted : 7 months ago
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