Desktop Support Specialist

deskside, desktop, sccm, windows, active directory
Contract W2, 12 Months
$22-26/hr W2
Travel not required

Job Description

**All resumes will remain strictly confidential.  US required due to federal government contract requirements.


  • Investigates and resolves software and hardware problems of computer users across the organization via remote and deskside support.
  • Serve as a Technical Support Analyst, providing tier 1-2 one-on-one technical support to users at all levels of the organization.
  • Provide resolutions for issues received via the Service Desk ticketing system, email, telephone calls and walk-ups.
  • Quickly identify and escalate situations requiring urgent attention.
  • When necessary, track, route and redirect issues to correct resources using a warm handoff.
  • Support enterprise software uplifts.
  • Participate in weekend and holiday on-call rotation.
  • Representative tasks include, but are not limited to:
  • Remote and deskside troubleshooting of software issues. Must be able to support the Office 2010-2016 suite, Windows 7, Windows 8, Windows 10, and many other Windows applications, including engineering software (AutoCAD, etc.). Must also support Macs running Office, Mail, and other applications.
  • Configuring and advanced troubleshooting of workstations, laptops, printers, network equipment and wireless devices, including mobile devices like iPhones and iPads.
  • Imaging computers and troubleshooting imaging issues using SCCM.
  • Workstation deployments and recoveries.
  • Maintaining hardware and software records using Lansweeper.
  • Documenting all work done from initial request through request completion in our Service Desk ticketing system.


  • 2+ years of experience providing hands-on technical support to end users in an enterprise environment. Must demonstrate initiative, strong ownership of issues and high performance.
  • Solid knowledge of Microsoft Office 2010, 2013, 2016, Windows 7, Windows 10, antivirus applications, computer imaging, videoconferencing equipment, printers, and remote access tools.
  • Some experience supporting Macs in an enterprise environment.
  • Experience with imaging and hardware deployments using SCCM
  • Understanding of DHCP, DNS, and Active Directory as it relates to user desktop issues and troubleshooting.
  • Understanding of TCP/IP networking protocol to do preliminary network troubleshooting.
  • Excellent listening and communication skills, with the ability to maintain a calm, non-alarmist demeanor when troubleshooting.
  • A+, Network+, Microsoft certifications, and ITIL certification preferred, but not required.
Position Id : 013
Originally Posted : 6 years ago
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