Job ID: 42359
***Not able to use 3rd Party Agencies***
Desktop Support Specialist
Our client is seeking a Desktop Support Specialist to join their team in Portland, OR. The ideal candidate has solid and demonstrable end user support for Retail/POS systems. The primary functions include but not limited to: utilizing ticket management software (currently using REMEDY and CherWell), call routing systems (we use inContact), logging and escalating tickets, using information management tools, light PC troubleshooting. This role will be providing phone support to internal users and offering back of the house support for application debugging, triage and diagnosis primarily for the new Retail/POS platform.
Responds to help desk tickets and efficiently assigns and works with business partners to resolve problems.
Demonstrates impeccable customer service skills by working in a way that makes the user and peers feel informed and assisted.
Troubleshoots and resolves application issues to ensure effective and efficient operation.
Supports remote users for mail and network access.
Provides training to Enterprise customers on best practice uses of technology, applications, and practices used internally.
Creates or updates documentation for processes on installing, tuning, or troubleshooting hardware and software.
Communicates effectively with other team members in the IS organization.
Communicates with external vendors related to software and hardware issues and problem solving.
Develop/create and distribute periodic and ad hoc reports.
Participates in company-wide IS projects as they relate to the Desktop and/or Distributed Systems area of responsibilities.
Maintain positive open lines of communication with all management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization.
Bachelor's degree or equivalent is preferred.
Minimum 2 years of work experience performing desktop support duties.
Basic knowledge of Microsoft windows and/or Apple environment with the ability to efficiently diagnose computer system issues and implement effective solutions.
Work often requires reading and writing in technical or complex areas.
Mental ability to conduct technical interactions with other departments.
Organize and independently prioritize work and logically develop work plans.
Troubleshoot, solve problems, and make logical decisions.
Work effectively under pressure during peak operating periods.
Above average ability to read, write, and speak English.
Benefits are available to eligible VanderHouwen contractors and include coverage for medical, dental, vision, life insurance, short and long term disability, and matching 401k.
VanderHouwen is an award-winning, Women-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen has been successfully placing experienced professionals throughout the Pacific Northwest and nationwide. Our recruitment teams are highly specialized in either Technology and IT, Engineering, or Accounting and Finance career markets. Our recruiters value building meaningful, professional relationships with each candidate as well as developing honed knowledge of companies' staffing needs and workplaces. Partner with us to land your next exciting career.
VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state or federal civil rights laws."