Desktop Support Tech

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eXcell, a division of CompuCom Systems, Inc.
BREAK/FIX, BREAKFIX, BREAKFIX, BREAK
Contract W2, Contract Independent, 5+ mos
BASED ON EXPERIENCE

Job Description


Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.

We are currently seeking a qualified Break / Fix Desktop Support Technician to join our client s team onsite in Woonsocket, RI. This opportunity is a 6-month contract with a possibility of renewal.

Scope of Activity and Responsibilities:
  • Troubleshoot to determine and fix hardware and software problems with equipment
  • Diagnose, repair, and / or reinstall clients parts provided with software / equipment
  • Software resolution which consists of re-installation of a non-functioning software application at the authorization of the client
  • Diagnose, repair, and / or replace failed hardware components on equipment
  • Label all equipment to be replaced and sent back to the client
  • Close and manage all incidents and requests in the client program in real time, with a bi-directional update to the clients ITSM application ServiceNow
  • Provide MACD (moves, adds, changes, and disposal) services: -PC and laptops
  • Perform required installation of any equipment
  • Configure equipment in accordance with provided configuration specifications
  • Perform functional testing of such equipment and attached peripherals and attachments to verify that such equipment meets the applicable specification
  • Collect any displaced hardware (e.g. wrap cords) and software and, if applicable, move to a designated staging area within the applicable location for removal by client, upon completion of the MACD
  • Update and / or close incidents / requests which will update the ServiceNow program in real time

Required Skills and Qualifications:
  • Minimum 3+ years of strong break / fix experience, as well as hardware and Windows 10 experience
  • Must have experience with imaging (using USNT)
  • Must have experience with building computers and troubleshooting hardware and software
  • Experience in an enterprise environment preferred
  • A+ or Microsoft certifications a plus
  • Experience with Service Now ticketing system is a plus
  • Must have excellent customer service / support skills
  • Must have excellent problem-solving skills
  • Must be flexible and adapt quickly to new situations
  • Must be willing to learn



Full COVID-19 vaccination is required.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.


Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 22-01488
Originally Posted : 2 months ago

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