Defense Logistics Agency (DLA) Enterprise Service Desk Contract seeking Desktop Support Technicians for our DLA ESD program in Dayton and Columbus, Ohio. Supports Tier II level IT end user issues by troubleshooting, providing root cause analysis, and resolving Windows based IT issues in support of our customer. Utilizes customer ticket system in tracking incidents, work orders and projects related tickets aligned to ITIL best practices. Maintains end user system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, and networks; maintains procedural and process documentation.
The candidate should be able to:
Upon start of employment on contract, must meet DOD 8570 Baseline (Security+ CE); Must also have one of
1. Microsoft Technology Associate (MTA) certification (Exam 98-349*)
2. Microsoft Modern Desktop (MD100 and MD101)
3. Equivalent Windows 10 Environment Cert or greater: Windows AZ-104, MCSA Win10 (70-697 and 70-698)*, MCSA (Server 2008r2, 2012, 2016)* or MCSE (2012, 2016) *
4. CERTIPORT IT Technical Support Specialist (Pathway includes passing 3 exams in Networking, Device Management, and Network Security.
*Note: retired or soon to retire certifications may still be accepted, but will require upgrade to maintain employment once removed from the authorized list.