Desktop Support Technician

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Apex Systems
Systems, Desktop, Citrix, LAN, IT
Full Time

Job Description

Apex Systems has an immediate opening for a Desktop Support position within a large healthcare provider in Baltimore!

Experience with Active Directory, SCCM, Citrix, Casper, Bomgar, Multifactor Authentication is needed. Looking to interview and hire ASAP.

If interested, please respond as soon as possible or send an updated resume to Nick Brady at

Job Description

The primary role of the Desktop Support candidate is to support computer hardware and various software installations, incident resolution, and upgrades according to client standards and guidelines. Utilizes the Helpdesk ticketing system to track work time and document efforts on all tickets in the queue. Manage and maintain individual work queue as well as contribute to overall management of group queue, communicate via e-mail and voicemail messages in a timely manner.

Job Responsibilities:
  • Evaluate customer needs in the computing device environment (e.g. desktop, mobile devices, etc.) by meeting with the customer to gather information on business problems
  • Install software utilities for computing device management such as printer setup utilities, font downloading utilities and batch files and for automated installation of software on computing devices by using established toolsets.
  • Deliver, move, and physically install all computing devices and related software including peripherals, operating systems, standard software and vendor software according to documented procedures.
  • With assistance from LAN Administrators, restore files using established procedures to ensure recovery in the event of file failure.


Requirements:
  • Bachelor's degree in IT or related field
  • Two years related experience or equivalent education.
  • College degree a plus.


EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .


Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

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Dice Id : apexsan
Position Id : BHJOB2374_1194057
Originally Posted : 2 months ago

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