Desktop Support Technician

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Apex Systems
Full Time

Job Description

Job#: 1275175

Job Description:

Desktop Support & Help Desk Technician
  • Shift: Mon- Fri 8am-5pm
  • Location: Dayton/Beavercreek ,OH
  • Pay: $17-20/hr based on experience
  • Contact: Richard Pinapfel -

PC/laptop Deskside | Break/Fix Support | IMAC

Primary day-to-day responsibilities
  • Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
  • Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
  • Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer's site
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
  • Assist Site Leader in the execution of established processes and escalations.
  • Ability to handle multiple projects
  • Experience working in enterprise environment.
    Overall years of experience and specific certifications
  • Candidates should have 1-3 years' experience supporting PC Hardware and software.
  • Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction. Candidates that demonstrate high energy are desired given fast pace environment.
  • Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.
  • Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus
  • Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Managing stress while being able to deescalate tense users is a key attribute.
  • Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1275175
Originally Posted : 2 months ago

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