Strong tech II in Madisonville, KY. Preferably they would have some network experience (someone comfortable with basic network troubleshooting skills ,comfortable executing network H&F needs, etc..). Additionally, candidates should demonstrate strong troubleshooting knowledge of Windows 10 and spectacular customer service.
- Confirm Job Title: Desktop Support Technician
- Location (Exact address or city, state, zip): Madisonville, KY 42431
- Driving Required - Yes or No? Yes
- Assignment Type - Contract or Contract to Hire? 90 day contract to hire
- Shift: M-F, 8am-4:30 pm. The shift may be earlier depending on team configuration. Very little, if any overtime; almost never mandatory. Must be comfortable with flex shift to cover second shift for time off or project work.
Assignments are to backfill for previous roles,
PC/laptop Deskside | Break/Fix Support | IMAC | Network | Server
Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer's site
Back up and burn end user data.
Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.
Ability to handle multiple projects
Experience working in enterprise environment.
Candidates should have 3-5 years' experience supporting PC Hardware and software. Comfortability providing hands & feet support for Server and Network is a plus. Networking troubleshooting experience desired (someone comfortable with basic network troubleshooting skills ,comfortable executing network H&F needs, etc..). 1.)
Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction. 2.)
Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well. 3.)
Candidate must have a strong understanding or work experience of server and network support within an enterprise. 4.) Dependability
: both to get work done independently, and for attendance for availability to work scheduled hours.
Energetic, Professional, heads-down, social, and process driven.
Please send your resume to Lovneet Otal (Technical Recruiter) at email@example.com
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