Desktop Support Technician II

  • eXcell,
  • Pittsburg, CA
  • 55 minutes ago
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eXcell
TROUBLESHOOT, HARDWARE, SOFTWARE, DESKTOP, COMPUTER, PC, LAPTOP
Contract W2, Contract Independent, 18+ mos
BASED ON EXPERIENCE
Work from home not available Travel not required

Job Description

Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution.

What You'll Do:

In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented Desktop Support Techs! That's where you come in!

You will be expected to deliver exceptional customer service as the face of the company. You will be responsible for steady customer interaction, walking floors, fixing hands-on issues, addressing any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.

Overview:

  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems - you make it happen
  • Be helpful and understanding - provide the support you would want!
  • Customize the customer experience for every individual - all communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Be proactive! Prepare reports for analysis of product failure trends and service issues
In short, you service our customers with whatever technical issues they may have in the most pleasant way possible!

Who You'll Work With:

As a Desktop Support Technician II, you'll play a crucial role in supporting our customers and proactively identifying their needs. You'll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You'll be the face of our operation and the go-to for what makes our company run - our customers.

Who You Are:

  • Experienced:
    • 3-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
    • Solid experience and understanding of IT services and products
    • Enthusiastic about technology and willing to learn and stay on the cutting edge
    • Must be fluent in both Spanish and English
  • Personable:
    • Relatable and responsible when interacting with ALL customers
    • You're a tech that customers look forward to seeing
    • Consultative approach to solving issues - help us help them!
  • Capable:
    • May get dirty as the work is on a manufacturing floor
    • Must use a lift and be comfortable with heights
    • Must be able to hit the ground running
    • May have to wear a respirator for 90 days
    • Steel-toed boots required
  • Reliable:
    • Ability to transform technical IT solutions lingo into terms everyone understands
    • Impeccable follow-through to customer satisfaction
    • Track record of punctuality
    • Will attempt to connect to anyone you meet, no matter how difficult
  • Go-Getter
    • Insatiable desire for knowledge, independence, and success - strive for more than the status quo
    • Not intimidated by problems you've never seen before - confidence is key!
    • Hungry to work hard and hungry to grow your career!


We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Posted By

Holly Herrera



Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 19-03041
Originally Posted : 4 weeks ago

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