Desktop Support Technician

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Kforce Technology Staffing
Adobe, Anti-Virus, Application, Browsers, Cisco, Citrix, Computer, Desktop, Desktop Support, Diagnostic, Exchange, Hardware, Management, Network, Networks, Router, Software, System, Systems, Technician, Testing, VPN, Windows, Windows XP, Wireless
Full Time, Perm
Competitive
Work from home not available Travel not required

Job Description

RESPONSIBILITIES:
Kforce is working with a prestigious firm located in Providence, Rhode Island (RI). They are seeking a Desktop Support Technician.

Summary:
This positions' primary role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. At times, the candidate may be asked to assist in the maintenance and testing of network, servers and/or associated equipment.

Essential Job Functions:
* Responsible for Tier 2 technical support (advance level issues)
* Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
* Utilize remote control software to remotely troubleshoot and fix user problems
* Install, configure and maintain laptops, desktops, and printers
* Manage phone system (with assistance from outside vendor when needed)
* Support various software packages including Microsoft Office for Windows, anti-virus, backup, email clients, email servers, Blackberry Enterprise Server, ActiveSync, VPN client, Adobe Products and Internet Browsers
* Support Windows servers including hardware, software, operating systems and proactive monitoring
* Perform system administration of Windows servers, network devices and enterprise software
* Develop user training manuals, help sheets, frequently asked questions lists and procedures for end users where applicable

REQUIREMENTS:
* Substantial experience installing, troubleshooting, configuring, updating and maintaining Windows OS
* Extensive application support experience with Citrix, Group Policy, CaseWare, ProFX Tax, ProFX Engagement, Thomson GoFileRoom and QuickBooks is preferred
* Experience with Exchange 2003, 2007 and/or 2010 are a plus
* Experience with active directory including creating, maintaining, deleting users and groups
* Experience with mobile device management
* Familiarity and/or experience with VMware, HP Procurve, Cisco ASA, Cisco Router, Mitel VoIP System, and Cymphonix are a plus
* Executive Support experience is a strong plus
* Expert knowledge of computer hardware, including Dell OptiPlex, Latitude and PowerEdge
* Expert knowledge of desktop and server operating systems, including Windows XP, Vista, and Windows7
* Solid understanding of corporate networks and connectivity between users and servers
* Solid understanding of wireless technologies
* Proficient with DNS and DHCP

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


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Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.
Dice Id : kforcecx
Position Id : ITAQG1757952

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