NETE is seeking a highly motivated, technical-minded, excellent communicator, and detail-oriented Desktop Support Technician. This role will support the Deskside Support team and provide Tier II technical support to clients.
What you do at NETE will have a significant impact on the biomedical research community. If you want to learn, grow, and contribute to exciting projects then this is the job for you.
Provide Tier II support to clients.
Manage issues ranging from basic computer hardware and software issues to printer, telephone, or device repair requests.
Provide support to various environments including Windows, UNIX, Linux, databases (Oracle, DB2),
Provide support to clients related to user account issues, collaboration issues (shared drives, etc.), email, and other technologies.
Record incidents in ServiceNow and track to resolution.
Location: Bethesda, MD
Bachelor’s degree in related field and 1 year of experience; or 4+ years’ experience without degree.
Experience using Microsoft Office Applications.
Experience using Microsoft Enterprise-class Desktop Operating Systems.
Applicants selected will be subject to a Public Trust background security investigation and may need to meet eligibility requirements for access to sensitive information. US Citizens or Permanent Residents preferred.
Certification and experience with Microsoft 32-bit and 64-bit.
Certification and experience with Mac OS X v10.6 (Desktop OS) or greater a plus.
ITIL v3 Foundation or greater a plus.
Experience working with client security certificates a plus.
Experience with PIV/Smartcard Authentication.
Experience with OS drive encryption.
Experience with Email encryption.
NETE is a multi-award winning company as well as offers a collaborative working environment where growth is encouraged and nurtured. In addition, we offer competitive salaries that may include performance bonuses; and a comprehensive benefits package.
NET ESOLUTIONS CORPORATION (NETE) uses E-Verify to validate all new hires' ability to legally work in the United States.
NET ESOLUTIONS CORPORATION (NETE) is an equal opportunity employer and supports workforce diversity. All qualified applicants will receive consideration for employment without regard of race, color, national origin, religion, age, sex, disability, genetic information, sexual orientation, gender identity, pregnancy, child birth or related medical condition, marital status, veteran status or any other characteristic protected by law in terms, conditions and privileges of employment.
NETE is an Employer of National Service and encourages alumni of AmeriCorps and Peace Corps to apply for positions at our organization.
Disclaimer: The above description is intended to describe the general nature of work and level of effort being performed by individual’s assigned to this position or job description. This is not to be construed as a complete or exhaustive list of all skills, responsibilities, duties, and/or assignments required. Individuals may be required to perform duties outside of their position, job description, or responsibilities as needed.