Helpdesk Technician

A+, Desktop, Support, Technician, hardware, software, installation, end-user support, windows, setup, configuration
Contract W2, 6 Months
Depends on Experience
Travel not required

Job Description

Knoxville, TN | Helpdesk Technician | Full-Time

We are actively recruiting a Helpdesk Technician to support our client in Knoxville, TN. This position is a direct-hire position. Due to client request, qualified candidates must be eligible to work in the United States without sponsorship.

This Technician will be supporting our client’s different commercial locations.

Responsibilities:

  • Utilize defined help desk processes and procedures to provide first level technical support to all company fueling locations and restaurants including responding to store inquiries
  • Analyze and resolve problems with hardware and software, and provide any additional assistance necessary to ensure a positive guest experience
  • Monitor system alerts to ensure company sites are fueling 100% of the time, and troubleshoot and resolve any issues at store level
  • Assist in researching credit card transactions and ensure payment has been processed; research and collect information for direct bill for failed transactions in order for the company to receive payment Assist stores and restaurants with cash balancing and the end of day processes; provide limited support for cash recycler issues including store personnel observation to clear jams within the recycler
  • Assist with maintaining the integrity of store databases; ensure the site is processing sales data correctly; perform basic maintenance of the database if necessary
  • Troubleshoot hardware issues, when necessary, once replacements have been received, assist stores with the installation of new hardware
  • Assist with point of sale (POS) hardware and software issues to ensure a positive guest experience; assist with diagnosis and correction of issues with back-office computers and printers Monitor email requests for service and support

Experience:

  • Hardware/Software Troubleshooting, Configuration, installation and maintain
  • Basic knowledge of Microsoft Office
  • Basic knowledge of Microsoft Operating Systems
  • Active Directory and domain controllers
  • Windows
  • VMware
  • WAN
  • Help Desk
  • Customer Service
  • Phone Support
  • 80% Software support / 20% Hardware support

Qualifications:

  • Associates Degree in Information Technology or Computer Science related field
  • 1 year helpdesk experience

“Equal Opportunity Employer/Veterans/Disabled”

 

 

Dice Id : 90767798
Position Id : 7092005
Originally Posted : 2 months ago
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