Please Note: We are currently pipelining candidates for this opportunity in Jacksonville, Florida. If we do not respond back right away, please note we are postponing current hiring at this location for 30 days due to COVID-19.
However, if you would like to be considered, please submit your resume and we will review and reach out when onboarding can continue.
Who are we
For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
Provide hardware/software support services to onsite client including
break/fix Implement virus detection and eradication procedures
Diagnose end-user system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement
repair solutions Troubleshoot network devices in order to ensure
connectivity from the PC to the Network Providing installation and
upgrading services of hardware and software Configuration and
troubleshooting of phones and other mobile devices, tablets, and PDAs
Setup and troubleshooting audio/video equipment such as projectors and video conference equipment
What do you need to succeed?
High school diploma or equivalent required. Typically requires a minimum of 2-3 years of related experience.
Knowledge of multiple manufacturers and operating systems
Excellent troubleshooting capability
Ability to work in a team environment as well as independently
Ability to communicate technical information to non-technical audiences
Excellent verbal and written communication skills
Ability to complete assignments with no supervision
Ability to search internally/externally for support information
Ability to travel locally and in-state to support other sites, if applicable
Valid driver's license and proof of auto insurance, if travel is required
Attendance and schedule adherence are requirements of this position
This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment
Knows and applies fundamental concepts, practices and procedures of particular field of specialization
May develop advanced skills using tools and equipment appropriate for the position or specialization
Using established procedures and working under immediate supervision, performs assigned tasks
Work is routine and instructions are usually detailed
Resolves routine questions and problems, and refers more complex issues to higher levels