Desktop Support Technician

hardware and software Configuration, hardware/software support services, virus detection and eradication, Setup and troubleshooting audio/video
Full Time
Market
Travel not required

Job Description


Please Note: We are currently pipelining candidates for this opportunity in Jacksonville, Florida. If we do not respond back right away, please note we are postponing current hiring at this location for 30 days due to COVID-19.



However, if you would like to be considered, please submit your resume and we will review and reach out when onboarding can continue.



Who are we



For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.



What will you do?



Provide hardware/software support services to onsite client including

break/fix Implement virus detection and eradication procedures

Diagnose end-user system failures and implement repair solutions

Diagnose printer and other peripheral devise failures and implement

repair solutions Troubleshoot network devices in order to ensure

connectivity from the PC to the Network Providing installation and

upgrading services of hardware and software Configuration and

troubleshooting of phones and other mobile devices, tablets, and PDAs

Setup and troubleshooting audio/video equipment such as projectors and video conference equipment



What do you need to succeed?



High school diploma or equivalent required. Typically requires a minimum of 2-3 years of related experience.

Knowledge of multiple manufacturers and operating systems

Excellent troubleshooting capability

Ability to work in a team environment as well as independently

Ability to communicate technical information to non-technical audiences

Excellent verbal and written communication skills

Ability to complete assignments with no supervision

Ability to search internally/externally for support information

Customer-oriented attitude

Ability to travel locally and in-state to support other sites, if applicable

Valid driver's license and proof of auto insurance, if travel is required

Attendance and schedule adherence are requirements of this position

This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment

Knows and applies fundamental concepts, practices and procedures of particular field of specialization

May develop advanced skills using tools and equipment appropriate for the position or specialization

Using established procedures and working under immediate supervision, performs assigned tasks

Work is routine and instructions are usually detailed

Resolves routine questions and problems, and refers more complex issues to higher levels


Posted By

Walter Bequilla

Dice Id : 10106616
Position Id : 34115
Originally Posted : 4 months ago
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