Desktop Support Technician

company banner
eXcell, a division of CompuCom Systems, Inc.
Contract W2, Contract Independent, 7+ mos

Job Description

At eXcell, you re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Join eXcell!

What You ll Do:

In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented Desktop Support Technicians! That s where you come in!

You will be expected to deliver exceptional customer service as the face of CompuCom. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.

  • Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems - you make it happen
  • Be helpful and understanding - provide the support you would want
  • Customize the customer experience for every individual - all communication, instructions, and product knowledge to the level of the individual
  • Determine the most cost-effective repair to minimize customer downtime
  • Be proactive! Prepare reports for analysis of product failure trends and service issues

Who You ll Work With:

As a Desktop Support Technician, you ll play a crucial role in supporting our customers and proactively identifying their needs. You ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You ll be the face of our operation and the go-to for what makes our company run - our customers.

Who You Are:
  • Experienced:
    • Troubleshooting with AutoCad and Engineering programs - nice to have, not required
    • 3 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
    • Experience in the Oil, Gas, or Energy industries a huge plus
    • Experience working in a Warehouse / Shop Floor environment - you will need steel-toed shoes / boots
    • Excellent Customer Service skills
    • A+ Certification required
    • Solid experience and understanding of IT services and products
    • Enthusiastic about technology and willing to learn and stay on the cutting edge
  • Personable:
    • Relatable and responsible when interacting with ALL customers
    • You re a tech that customers look forward to seeing
    • Consultative approach to solving issues - help us help them
  • Reliable:
    • Ability to transform technical IT solutions lingo into terms everyone understands
    • Impeccable follow-through to customer satisfaction
    • Will attempt to connect to anyone you meet, no matter how difficult
  • Go-Getter:
    • Insatiable desire for knowledge, independence, and success - strive for more than the status quo
    • Not intimidated by problems you ve never seen before - confidence is key
    • Hungry to work hard and hungry to grow your career

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 21-01366
Originally Posted : 2 months ago

Similar Positions at eXcell, a division of CompuCom Systems, Inc.

Desktop Support Technician - A+
  • Claremore, OK
  • 1 day ago
Desktop Support Technician - A+
  • Longmont, CO
  • 1 day ago
Desktop Field Support Technician
  • Dallas, TX
  • 1 day ago
Desktop Support Specialist I
  • Birmingham, AL
  • 1 day ago
Support Technician
  • Oklahoma City, OK
  • 1 day ago
Support Technician
  • West Jordan, UT
  • 1 day ago
Support Technician
  • Corinne, UT
  • 1 day ago
Support Technician
  • Roy/ogden, UT
  • 1 day ago
Desktop Support Specialist
  • Charlotte, NC
  • 1 day ago