Desktop Support Technician

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eXcell, a division of CompuCom Systems, Inc.
DESKTOP, DESKSIDE, WINDOWS
Contract W2, Contract Independent, 11+ mos
BASED ON EXPERIENCE

Job Description

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

One of our clients has a brand-new opportunity for a Desktop Support Technician to join their team onsite in Pittsfield, MA. This opportunity will be a long-term contract.

Scope of Activity and Responsibilities:

  • Install, test, troubleshoot, and maintain hardware and software products
  • Interface and make decisions on operating procedures, analytical approaches, and configuration options
  • Follow established process and procedures to plan, install, test, and implement computer system hardware or software technologies
  • Provide "smart hands support for infrastructure devices, servers, and conference rooms AV equipment
  • Assist users with data backup and restoration
  • Diagnose and resolve PC technical issues
  • Record, track, escalate, and update events through established systems
  • Provide technical guidance and one-on-one training to end-users
  • Provide technical directions on computer and network usage, and provide comprehensive instructions

Required Skills and Qualifications:
  • Minimum 2+ years of deskside or desktop experience in an enterprise environment
  • Basic network, support labs, servers, Cisco routers and switches, and console cable experience needed
  • CompTIA A+ certification preferred
  • Dell DES notebook certification and desktop certification preferred
  • Strong Windows and Office skills (Outlook, PowerPoint, Word, and Excel)
  • Working knowledge of all workstations operating systems support
  • SCCM, Active Directory, remote controlling software experience
  • Remedy or equivalent incident management system experience
  • Anti-Virus Software experience
  • Experience with various peripheral computer equipment, dual monitors, printers, scanners, etc.
  • Experience in support of Common Off The Shelf Products (COTS)
  • Experience with wireless network - basic setup and troubleshooting for PCs, smartphones, and tablets
  • Experience with Virtual Private Networks (VPN)
  • Ability to converse and communicate appropriately with all levels of the organization
  • Strong customer service skills including written and verbal communications
  • Must be detail oriented and self-motivating
  • Must have a strong work ethic
  • Must be able to rack and stack
  • Must be able to lift and carry up to 40 pounds

Full COVID-19 vaccination may be required.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.



Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 22-01236
Originally Posted : 3 months ago

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