Desktop Support Technician

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eXcell, a division of CompuCom Systems, Inc.
Contract W2, Contract Independent, 11+ mos

Job Description

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

One of our clients has a brand-new opportunity for a Desktop Support Technician to join their team onsite in Pittsfield, MA. This opportunity will be a long-term contract.

Scope of Activity and Responsibilities:

  • Install, test, troubleshoot, and maintain hardware and software products
  • Interface and make decisions on operating procedures, analytical approaches, and configuration options
  • Follow established process and procedures to plan, install, test, and implement computer system hardware or software technologies
  • Provide "smart hands support for infrastructure devices, servers, and conference rooms AV equipment
  • Assist users with data backup and restoration
  • Diagnose and resolve PC technical issues
  • Record, track, escalate, and update events through established systems
  • Provide technical guidance and one-on-one training to end-users
  • Provide technical directions on computer and network usage, and provide comprehensive instructions

Required Skills and Qualifications:
  • Minimum 2+ years of deskside or desktop experience in an enterprise environment
  • Basic network, support labs, servers, Cisco routers and switches, and console cable experience needed
  • CompTIA A+ certification preferred
  • Dell DES notebook certification and desktop certification preferred
  • Strong Windows and Office skills (Outlook, PowerPoint, Word, and Excel)
  • Working knowledge of all workstations operating systems support
  • SCCM, Active Directory, remote controlling software experience
  • Remedy or equivalent incident management system experience
  • Anti-Virus Software experience
  • Experience with various peripheral computer equipment, dual monitors, printers, scanners, etc.
  • Experience in support of Common Off The Shelf Products (COTS)
  • Experience with wireless network - basic setup and troubleshooting for PCs, smartphones, and tablets
  • Experience with Virtual Private Networks (VPN)
  • Ability to converse and communicate appropriately with all levels of the organization
  • Strong customer service skills including written and verbal communications
  • Must be detail oriented and self-motivating
  • Must have a strong work ethic
  • Must be able to rack and stack
  • Must be able to lift and carry up to 40 pounds

Full COVID-19 vaccination may be required.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 22-01236
Originally Posted : 3 months ago

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