Desktop Support Technicians

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The Judge Group
Automated, BMC, Customer Service, Desktop Support, Hardware, PC, Peripheral, Peripherals, Security, Supervision, Technician, Testing, Windows
Full Time
Negotiable
Telecommuting not available Travel not required

Job Description



We are currently seeking a Secret-cleared Desktop Support Technician with a Security+ CE certification to join our client at Fort Belvoir, supporting a U.S. Military Customer. This is a long-term opportunity.

For additional details, please contact Erika Mann at (703) 839-8539 or emann@judge.com

Primary Responsibilities for this position will include the following:
* Under minimal supervision, provide technical software, hardware and network problem resolution to all end user computer and peripheral equipment on domain.
* Provide technical support by performing installation, repair, and preventative maintenance of personal computer and related software/hardware.
* Troubleshoot software and hardware failures and identifies network problems when related to personal desktop computers.
* Deliver technical customer support over the phone or at desk side.
* Identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse population.
* Interact with other Tier 1, 2 and/or 3 departments to restore service and/or identify core problems.
* Clearly communicate technical solutions in a user-friendly, professional manner to end user.
* Participate in new application and hardware rollouts, testing and special projects as needed.

Key Requirements for this position are as follows: 

* Possession of an ACTIVE Secret Clearance is required for this position.
* Must possess a CompTIA Security+ CE certification.
* Possession, or Willingness to obtain a Microsoft Windows 70-680, 70-685 or 70-697 certification within 30 days of hire.
* Knowledge of DLA GOTs and COTs applications and peripherals.
* Knowledge of DoD security patches, updates, STIGs and remediation thru automated and manual means.
* Must have strong technical knowledge of Windows OS and all communication and hardware troubleshooting on PC's.
* BMC Remedy experience.
* Excellent customer service skills both on phone and at desk side.
* Ability to read, understand and apply complex technical information.

 

ID: 516856
Type: Temp to Hire
Salary: Open


Company Information

Working at the crossroads of people and transformative technologies, The Judge Group delivers innovative business solutions – powered by top talent – to help organizations reach their strategic goals and realize opportunities now and in the future. The Judge Group is a leading professional services firm specializing in technology, talent, and learning solutions. Our services are successfully delivered through a network of more than 35 offices in the United States, Canada, China, and India. The Judge Group serves more than 40 Fortune 100 companies and is responsible for the placement of more than 4,500 professionals annually across a wide range of industries. To learn more, visit www.judge.com.
Dice Id : cxjudgpa
Position Id : 516856

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