Desktop Suupport Specialist

Desktop Support, Technical Support, Tech Support, IT Support, User Support, System Support, Technician, OS, Windows, Mac, SCCM, Microsoft Office, Office365, O365, Active Directory, VPN, Printers, Hardware, Software, Installation, Troubleshooting, iPad, iPhone, BlackBerry, Android, Tablets, LAN, WAN, WLAN, TCP/IP, Network, migration, imaging, PXE Boot
Contract W2, Contract Independent, 12 Months
$1 - $1
Travel not required

Job Description

Job Title: Desktop Support Specialist

Location: Bartlett, TN (38133)

Duration: 12+ Months contract (extendable)

 

PURPOSE/SUMMARY (Brief overview of why job exists, general purpose for position)

The Desktop Support Specialist responds to and resolves second and third level issues and ensures that our client base within the customer community are able to utilize the technology and services they use on a daily basis to meet company business goals; provides technical support to users of business applications, providing troubleshooting for hardware and network related issues.

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Provides 3rd level installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
  • Works with Helpdesk, LAN Operations, Networking and Application groups as appropriate to determine and resolve problems received from clients.
  • Experience running systems diagnostics and interpretation of diagnostic information for desktops, laptops and their peripherals.
  • Administration of cabling infrastructure within the environment (MDF IDF) for workstation and telecommunications equipment.
  • Coordinates hardware repairs with vendors, when appropriate.
  • Travels to remote locations to provide desk side support, installations and user training. This includes support for other IT disciplines, including LAN WAN and enterprise application support.
  • Supports on call schedule and response to priority incidents as needed.
  • Investigate, recommend, and implement solutions to technological problems.
  • Maintains an inventory of all client hardware and software for the entire company.
  • Contributes to the group knowledge tool for tips, tricks and documented procedures.
  • Identifies and documents troubleshooting and or installation procedures as appropriate.
  • Maintains and assists with the development of support processes and procedures.
  • Utilizes remote access tools to resolve issues as appropriate.
  • Meets defined service levels for response and resolution to users.
  • Performs other related duties as assigned.

 

MINIMUM QUALIFICATIONS:

  • High School or equivalent knowledge. Associates Degree preferred. A+ certification preferred.
  • Minimum two years equivalent desktop support (level 2 or above).
  • Strong written and verbal skills, command of basic grammar and diction appropriate to an IT Support Center and a confidant and personable demeanor.
  • Excellent critical thinking and communication skills required with the ability to translate technical information in a manner that can be understood by the average client.
  • Customer support skills, troubleshooting with the ability to defuse potentially intense situations and satisfy the customer's expectations while also projecting a positive attitude with professionalism and tact.
  • Knowledge of ticket tracking systems, incident logging and resolution, categorization, urgency determination, customer follow-up, and SLA metrics required.
  • Excellent computer literacy and computer operation skills of all software, hardware, and web-based systems such as Windows, Macintosh, iPad, iPhone, BlackBerry, Lotus Notes, Showcase, Microsoft Office, PC hardware, etc.
  • Functional knowledge of various types of computer networking protocols and routing. Including, but not limited to, TCP/IP, FTP, HTTP, WLAN, this will include functional use of Aircards, MiFi, and similar devices.
  • Additional Requirements – SCCM, ILO Device Connectivity, Rack & Stack of Devices, Remote Sessions for Consoling.

If interested in the above mentioned position then please send your updated copy of resume (in MS-Word format) with contact details to

Dice Id : RTL510629
Position Id : ISG_SP20_2067
Originally Posted : 2 months ago
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