Desktop Tech Support Specialist (On-site, Financial industry experience & Knowledge of VDI)
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PC Technical Support Location: Midtown, NY
Start: August 2021 Long term
Shift: 8-4, 9-5, and 11-7
Industry: Financial Job Description a) Technical Support for PCs, printers and mobile devices etc.
Troubleshooting and maintenance of hardware and software
Thin Client for VMware VDI setup and troubleshooting.
PC setup (Windows OS installation, memory & disk replacement etc.)
Response to queries either in person or over the phone/email. b) Documentation for technical support
User manuals (revise/update), Asset managements Required experience/knowledge
5+ years of experience in PC technical support.
MDM support experience
Experience of ticket management system such as LANdesk, Remedy or ServiceNow
Knowledge in scripted deployment of applications (using Altiris or SCCM)
Knowledge in Windows 7 and Windows 10
Knowledge in Active Directory function: adding users, password reset, etc.
Basic knowledge in TCP/IP networking for troubleshooting: PING, TRACEROUTE, NETSTAT,
Knowledge in Antivirus software and its operation for corporate use (Symantec, etc.)
Knowledge in MS Office.