Desktop Technician/Junior Systems Administrator

Apple, Antivirus, Backup Exec, Backup, Desktop, DBA, Customer service, IT service management, MDM, MSP, Managed services, Microsoft Office, Microsoft Windows, Microsoft Windows 7, Help desk, Microsoft Windows Server 2008, Mobile, Mobile devices, Monitoring, Microsoft Windows Server, Linux, iPhone, VoIP, Unix, Troubleshooting, Technical support, System administration, Symantec, SSO, Okta, Norton AntiVirus, Printing, C-level, Security
Full Time
$80,000 - $95,000

Job Description

Who We Are:

We are a privately owned leading Managed IT Services company. Since 1996 we have specialized in providing a full range of services from Network & Security, UNIX/Linux & Windows Engineering, System & Database Administration, Help Desk Support, VoIP Support and maintain IT infrastructures for our clients which are made up of small to medium-sized enterprises. We are looking for highly passionate desktop support professionals that can help elevate our MSP services and drive the growth and success of our company.


Who You Are:

An energetic technically savvy tech professional who is looking to move his/her career upward. You have been a Helpdesk Tech that started at Level 1, 2 and moved up to Level 3. When escalated tickets need a solve you are the go-to resource on the team that people come to for coaching. You specialize in providing user support to an array of customers and handling 700+ users, Admin staff and C Level executives from clients with diverse IT infrastructures is a snap for you. Your resume clearly highlights your technical aptitude and mastery of Windows and Apple systems. You aspire to take the next step in your career and have been a backup Junior System Administrator who has worked with Windows servers 2008/2012 in a variety of mixed production environments from Windows 7, MacBooks, MS 365, and Linux networks. You have also worked with file system management, mail servers, Veritas Backup Exec, DLO, Symantec Antivirus server, iPhone, and other mobile devices.


So here is the Job:

This is a new position, to be located at our South San Francisco, office you work alone sometimes or in small teams and are responsible for establishing, diagnosing, repairing, maintaining, and upgrading hardware and computer equipment. Accomplishing these tasks requires you to remain in contact with colleagues either through telephone, e-mail, or face-to-face interaction. Keeping an inventory of various software and equipment as well as issuing these items to other workers also falls under the jurisdiction of desktop technicians. On the System Administration side you will master not only how to set up computer networks for our clients, but are also responsible for monitoring and updating networks, establishing new networks, providing network security, and educating non- network employees on proper computer usage and maintenance.



Minimum Requirements


4 yrs. of prior hands-on experience in a similar role

Bachelor’s Degree in CS or related field

Minimum Requirements:

Knowledge and experience with MacBook support

Windows 7 and newer versions

Mobile phone support

Desktop Support & customer services

Experience working with MDM such as Workspace One, Mas360 or alike.

Experience working with SSO/MFA such as Okta, OneLogin or alike

Confident in troubleshooting problems

Windows 2008 or newer Versions

Hosted Services such as Gmail and Office 365

Symantec and ESET Antivirus

Printing services

Knowledge of GPOs

VERITAS Backup Exec.

Hosted VoIP services, Ring Central, Vonage, etc.

Ability to produce clear and concise documentation



401(k) with company match

Company Paid Holidays

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Training & Development

Work From Home

Free Food & Snacks

Wellness Resources



ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.


Dice Id : 10280827
Position Id : 7171410
Originally Posted : 1 month ago
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