Who We Are:
We are a privately owned leading Managed IT Services company. Since 1996 we have specialized in providing a full range of services from Network & Security, UNIX/Linux & Windows Engineering, System & Database Administration, Help Desk Support, VoIP Support and maintain IT infrastructures for our clients which are made up of small to medium-sized enterprises. We are looking for highly passionate desktop support professionals that can help elevate our MSP services and drive the growth and success of our company.
Who You Are:
An energetic technically savvy tech professional who is looking to move his/her career upward. You have been a Helpdesk Tech that started at Level 1, 2 and moved up to Level 3. When escalated tickets need a solve you are the go-to resource on the team that people come to for coaching. You specialize in providing user support to an array of customers and handling 700+ users, Admin staff and C Level executives from clients with diverse IT infrastructures is a snap for you. Your resume clearly highlights your technical aptitude and mastery of Windows and Apple systems. You aspire to take the next step in your career and have been a backup Junior System Administrator who has worked with Windows servers 2008/2012 in a variety of mixed production environments from Windows 7, MacBooks, MS 365, and Linux networks. You have also worked with file system management, mail servers, Veritas Backup Exec, DLO, Symantec Antivirus server, iPhone, and other mobile devices.
So here is the Job:
This is a new position, to be located at our South San Francisco, office you work alone sometimes or in small teams and are responsible for establishing, diagnosing, repairing, maintaining, and upgrading hardware and computer equipment. Accomplishing these tasks requires you to remain in contact with colleagues either through telephone, e-mail, or face-to-face interaction. Keeping an inventory of various software and equipment as well as issuing these items to other workers also falls under the jurisdiction of desktop technicians. On the System Administration side you will master not only how to set up computer networks for our clients, but are also responsible for monitoring and updating networks, establishing new networks, providing network security, and educating non- network employees on proper computer usage and maintenance.
4 yrs. of prior hands-on experience in a similar role
Bachelor’s Degree in CS or related field
Knowledge and experience with MacBook support
Windows 7 and newer versions
Mobile phone support
Desktop Support & customer services
Experience working with MDM such as Workspace One, Mas360 or alike.
Experience working with SSO/MFA such as Okta, OneLogin or alike
Confident in troubleshooting problems
Windows 2008 or newer Versions
Hosted Services such as Gmail and Office 365
Symantec and ESET Antivirus
Knowledge of GPOs
VERITAS Backup Exec.
Hosted VoIP services, Ring Central, Vonage, etc.
Ability to produce clear and concise documentation
401(k) with company match
Company Paid Holidays
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Work From Home
Free Food & Snacks
ICE Is proud to be an equal opportunity employer, focused on recruiting and retaining top talent at every level. We employ premier associates in the industry who deliver value and support to our growing customer base. In order to ensure Ice is holding itself to the highest level of delivery of outsourced managed services, and maintain the trusted and premier endpoint MSP solutions provider, all new employees must undergo our standard background check and drug screen test for pre-employment purposes.