Helpdesk / Desktop Support (OSA)

Linux Unix Windows Mac helpdesk desktop support operations system administrator OSA OSX software installation debugging UI UX hardware Red Hat Ubuntu Perl VBS Shell
Full Time
Depends On Experience
Telecommuting not available Travel not required

Job Description

Helpdesk / Desktop Support (OSA)



The Operations System Administrator (OSA) provides OS, SW & HW support calls on Windows, OSX & Linux for DreamWorks Animation. The role supports the needs of multiple departments with multiple needs in a fast paced production environment at multiple sites.


The job requires excellent verbal & written communication skills, strong customer service focus, and abilities to work in a team & independently, learn on the fly, follow procedures and suggest improvements.


Job Responsibilities:

  • Building, installing, maintaining and troubleshooting Linux, OSX & Windows desktops & laptops
  • User account administration
  • Software & license installation
  • Application debugging
  • User support (phones, ticketing system, and deskside visits)
  • Develop & document tools/procedures
  • Install & maintain 3rd party software & licensing
  • Set up & move systems as necessary
  • Analyze issues & create solutions for HW & SW problems
  • Daily & weekly preventative maintenance procedures


Desired Characteristics

  •  Bachelor degree in Computer Science or related field
  • Strong customer service skills
  • Prior UNIX/Linux/Windows experience is a must
  • Excellent verbal and written communication skills
  • Ability to learn quickly and work in a fast paced environment
  • Scripting experience (Perl, VBS, shell, etc.)
  • Systems administration experience a plus
  • Experience in a production environment desired


About Us

From the award-winning storytellers, artist and innovators at DreamWorks Animation and DreamWorks Animation Television come the beloved characters and stories that come alive on the big and small screens. From films like Shrek, How to Train Your Dragon and Trolls to original TV series including Trollhunters, Voltron and Home: Adventures with Tip & Oh, DreamWorks Animation continues to bring home the laughter, fun and courage to dream.

Visit to see our latest animated film and television productions.

DreamWorks is a division of NBCUniversal, one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

Posted By

Michelle Martinez

1000 Flower St. Glendale, CA, 91201

Dice Id : 10101468
Position Id : 33245BR
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