DevOps Software Support Engineer

Full Time, Perm
75000 to 90000
Travel not required

Job Description

DevOps Application Support Engineer

Direct Hire Only

This client is a 140- person commercial software company, based in Naperville, with over 40 successful years in business. Their flagship products are leading software packages used by the insurance industry.

This company offers an attractive base salary, a complete and comprehensive benefit package, an employee stock ownership plan, and the opportunity to work in a collaborative and progressive environment with leading-edge Microsoft technologies.

Growing demand for this company's products has resulted in the following position being available:

This role is responsible for assisting in the development, troubleshooting and maintenance of environmental support/deployment tools for the installation, configuration of Client s products and services. This is a valuable role as these tools are used to support both internal staff and external customers. In addition, this position serves as a subject matter expert for customer environmental support areas and assists in the automation of tools, processes and procedures for this area; and performs mid-to-higher level technical support.

Development responsibilities include:
Developing applications/tools to automate deployment, configure, maintain, and monitor applications
Creating flow charts, process documents, known issues lists, and other documentation for code changes
Debugging/troubleshooting complex code to identity/report bugs in software

Technical Support for applications/related tools responsibilities include:
Assisting in creation, installation, configuration, testing, maintenance/troubleshooting/support for:
areas for all versions of Client s products/tools including updating binaries, web configuration files, installers, application pools in IIS, etc. at Client, customer sites and in the Microsoft Azure Cloud
product installers

Resolution of service requests -- Assist with requests that come into the environmental support area

Assist internal Help Desk staff with:
Guidance/training for Tier 1 level support
Authoring knowledge-based articles for common requests

Release Management responsibilities include:
Assist Project Management/Analysts in coordination/packaging/distribution of updates for Client s products and tools

Documentation responsibilities include creation/maintenance of:
Customer documentation (e.g. installation doc, technical support doc, customer specific site description documents, etc.)
Technical documentation
PowerShell scripts

Knowledge, skills/abilities, experience should Include a mix of the following:

Understanding of OOP development
SQL Server including tables, SQL scripts (version 2008 or higher)
Windows Server troubleshooting (version 2008 or higher)
HTML & JavaScript w/ability to develop light GUIs, web services, application services, etc.
Knowledge of Software Development Life Cycle

Ralph Pazar
York Solutions

Posted By

Ralph Pazar

Dice Id : york
Position Id : RP_DEVOPS
Originally Posted : 2 years ago
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