Digital Product Manager

Access, Consulting, Customer Service, Development, IT, Manager, Materials, Metrics, Quality, Quality Assurance, Release, Research, Security, Telecom, Testing
Contract Independent, CON_IND
Telecommuting not available Travel not required

Job Description

Job Description:  

The Cards Omni-Channel Journey team is responsible for setting the vision, strategy, and roadmap to deliver best in class customer experiences for Client Cards customers. The team's primary focus is to transform key digital service journeys that have the highest usage and emotional impact, thereby increasing customer engagement and driving revenue growth. To achieve our objectives, the team has established a customer first design approach that puts our customers at the center of everything that Client does as well as leverage agile operating models to accelerate the technology development progress to drive innovation. The Card Omni-Channel Journey team is seeking a talented, imaginative, and experienced individual with great problem solving and communication skills who is passionate about helping to deliver best in class experiences across all customer touch-points and channels. This individual will report directly to Journey Owner VPs, and will support the delivery of best in class

customer experience for Client Cards customers. Specific responsibilities include:

" Partner with VP Digital Customer Journey Owner to define and develop the KPIs and monitor important metrics

" Partner with all Journey Owners and manage executive-level scorecard that showcases results

" Lead interaction with the Analytics teams to ensure alignment and execution on the customer's actions for each of the channels

" Monitor customer feedback across multiple channels, identify customer pain points and help translate learnings into experience enhancements

" Work with creative agencies under the direction of Journey Owners. Manage drive calendars and ensure deliverables are being met for each launch release

" Act as liaison between business, creative agencies and technology teams to ensure that all deliverables are being met

" Work with support teams including legal, compliance, information security & fraud as needed to communicate requirements and ascertain approvals

" Participate in agile sprint planning/grooming sessions and assist with developing requirements, quality assurance and sprint demo planning

" Partner with Market Research to define and implement customer research/customer co-creation, prototyping and testing to gain insights and identify customer needs and solutions

" Assist with the development of training materials for Customer Service Representatives so Operations has complete understanding of digital capabilities that are built and launched

" Partner with internal communication team to develop launch announcements and on-going servicing/marketing communications

Princeton Information is one of the nation's top five privately-held IT consulting firms, in business since 1985. Princeton Information services a clientele of primarily Fortune 500 companies nationwide. With annual revenues over $120 million, Princeton Information operates across the US from multiple regional offices.

Our Commitment to Our Consultants

As a privately held company, Princeton Information is solely committed to the success of clients and consultants - not to any shareholders. PI's success is grounded in the relationships we build with our consultants. We seek the best people; provide career path counseling; as well as the most challenging opportunities in business and in IT. As part of its culture of loyalty and commitment to its consultants, Princeton Information is committed to doing all we can to ensure our consultants have the best possible search, placement and work experience possible.

Our Services

Working with one Princeton Recruiter will gain you access to over 500 open requirements with the top clients in the US across all industries (finance, insurance, pharmaceutical, commercial, telecom, media, manufacturing) nationwide. Our local recruiters have in-depth knowledge of our clients and opportunities. They will work with you to find you the best possible opportunities for you and your career.

Our Relationships

Our relationships with our clients, as well as our consultants, are critical to our success! We have a robust sales organization that ensures that Princeton has the inside track on what attributes a person needs in order to be successfully placed and engaged at our clients. We know the technical and non-technical skills that our clients are looking for and we ensure that you are educated about the client prior to your interview with them. Princeton is committed to going above and beyond to ensure that each meeting you have with a client is a successful one!

Posted By

Recruiting Department

Harborside Financial Center Jersey City, NJ, 07311

Dice Id : cxprince
Position Id : 17-02913
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