Digital Project Manager, Omnichannel, B2B, CRM, eCommerce, Marketing

Digital Project Manager, Omnichannel, B2B, CRM, eCommerce, Marketing Manager
Full Time, Contract Independent, Contract W2, C2H Independent, C2H W2, 6+ months
open
Telecommuting not available Travel not required

Job Description

Apply to - harish (at) primussoft (dot) com

Digital Project Manager, Omnichannel, B2B, CRM, eCommerce, Marketing Manager

Location: Basking Ridge, NJ 07920
Duration: 6+ Months

Customer Experience Technology Architect - The CX Technology architect will be responsible to develop a seamless end-to-end customer experience that
eliminates current pain points and establishes an extraordinary customer experience. An ability to focus on customer needs and behaviors to craft compelling solutions. Leverage different tools, platforms and capabilities across different business units and provide leadership
across these units to craft a cohesive experience. Works across Marketing, Sales, Commerce and Care to understand current challenges and help build that next generation experience. Thinks outside, in from a customer stand point, and is able to bring customer, employee and partner experiences together
Observe/analyze current experience from various sources and direct observation, and identify current customer journey and sentiments and layout roadmap for the next generation experience for our customers. Drive people, process, and technology initiatives to optimize the Customer experience end-to-end Identify opportunities to develop and drive solutions to enable automated tools and applications for Customer self-service. Drive design thinking practices with the various stakeholders and produce POC's and experiments that will help drive decision making Drive the creation of artifacts by domain architects and implement best practices (e.g. personas, journey maps, storyboards, etc.).
Qualification
Demonstrated ability to deliver high quality innovative software service products to market that deliver business results
A strong focus on outstanding business outcomes with effective and fast decision making Proven Ability to tie in customer experinece decisions to business outcomes. A strong technology background coupled with experience in making the right tradeoffs that balance the short and long term vision Must be very comfortable with Agile and related methodologies to accelerate decisions and outcomes while minimizing risk Proven experience with industry technologies within the following domains Contact Center Technologies, CRM Tools, eCommerce Platforms and Marketing technologies.
Experience with 360 degree view of the customer, customer data integration, partner data and integration Experience with the creation of artifacts such as personas, journey maps, storyboards, etc. Experience and understanding on key technologies and trends Ability to work well through ambiguity, confidence in making decisions and and keeping the team focused on the right eventual outcomes. Creative Excellence • Establish consistency across all customer touch points, with an omni-channel view on how customers interact with the company • Oversee the visual creative direction for our digital experience;
• Keep self and team up-to-date with emerging trends in popular design methodology and technology:

Thanks and Best Regards,
Harish Kumar
Primus Software Corporation
Duluth, GA 30097
Ph: - 678-666-4377 (O)
Apply to - harish (at) primussoft (dot) com

Posted By

Harish Kumar

Dice Id : primusga
Position Id : digitalmarknj
Have a Job? Post it

Similar Positions

IT Project Manager - Pennington
  • Matlen Silver
  • Pennington, NJ
Project Manager- SDLC, PMP, Financial Services
  • SilverSearch, Inc.
  • Newark, NJ
Product Manager
  • B2B Soft Inc
  • New York, NY
Project/Program manager - Digital Marketing
  • Alltech Consulting Services, Inc.
  • New York, NY