Direct Client: Call Center Support

Call Center Support
Contract W2, Contract Independent, 6 Months
Depends on Experience

Job Description

Call Center Support

Atlanta, GA

6 months contract 

 

Summary:

The Call Center Support Rep will work with a team of other call center support reps, under the general supervision  of the Assistant Superintendent of Student Services who is responsible overall for the Call Center operations.

 

Scope of Work/Key Responsibilities:

  • Monitor telephone system and take calls from APS schools
  • Log all reported incidents and forward to a Case Investigator when necessary
  • Escalate incidents to Leadership according to established processes and procedures
  • Track and follow-up on calls when necessary
  • Follow established processes and procedures.
  • Maintain exceptional customer service posture at ALL TIMES
  • Record and submit checklists or other documentation as required

 

Skills and Qualifications:

3+ years' work experience (minimum) … 5+ years preferred:

 

  • Strong customer service skills
  • Prior experience with service desk support is preferred
  • Prior experience working as a desk side support analyst is a plus
  • Must have clean criminal record with the ability to pass finger-print background check
  • Must be authorized to work in the Unites States

 

Personal Attributes:

  • Creativity and strong attention to detail
  • Ability to work effectively on tight deadlines, as necessary
  • Excellent command of English language
  • Bi-Lingual – Spanish preferred
  • Oral and written communication skills
  • Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
  • Positive, productive team player
  • Desire to learn new skills and improve

 

Education/Training:

  • 3+ years’ experience in Service Desk support. Equivalent combination of education and experience will be considered.

 

Dice Id : 10314943
Position Id : 7101249
Originally Posted : 2 months ago
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