Direct Client: Desktop Technician

Desktop support, Windows 10, MAC OC
Contract W2, Contract Independent, Contract Corp-To-Corp, 6 Months
Depends on Experience

Job Description

Desktop Technician

Kennesaw, GA

Six Month Project

 

On-Site Work Only

 

 

Assist with our Life Cycle Replacement project, delivery, moves and upgrades of all KSU-tagged IT equipment including desktops, laptops, printers, tablets, phones, and other IT related equipment.

 

 

MINIMUM EDUCATION REQUIRED:

 

Associate’s degree from an accredited institution or an equivalent combination of relevant education and/or experience, Technical Diploma, Associate’s degree, or 1 or more years of college course work and 1 or more years experience; OR High School diploma and 2 or more years experience

 

MINIMUM EXPERIENCE REQUIRED:

 

Technical Diploma, Associate’s degree, or 2 or more years of college course work and 1 or more years experience; OR High School diploma and 2 or more years experience

 

KEY RESPONSIBILITIES:

·         Maintain documentation of all work performed.

·         Complete installations of new computer equipment with Windows 10 and following the UITS checklist, including complete backup and transfer of data from old device to new.

·         Ensure all devices containing user data are securely stored.

·         Ensure all devices such as scanners, local and network printers are installed and working properly.

·         Reinstall peripherals and any other user needed software on new device.

·         Organize and maintain IT equipment stored in the IT storerooms and warehouses.

·         Effectively and accurately communicate with clients and colleagues.

·         Maintains a neat and orderly working environment and files various IT inventory documents in accordance with UITS processes.

·         Ensure compliance with all current Kennesaw State University security protocols as well as FERPA, HIPPA, USG and State of Georgia policies to protect data and prevent data breaches.

 

Key Qualifications

·         Able to appropriately assess and communicate risks, benefits, and alternatives

·         Able to interface appropriately and professionally with students, faculty, staff, and grant sponsors

·         Proficient with computer applications and programs associated with the position (i.e. Windows 10 and Microsoft Office suite and other applications)

·         Strong attention to detail and follow up skills

·         Strong customer service skills and able to act as a customer advocate

·         Able to work and collaborate closely with our UITS Staff members in the field

·         Able to adjust, flexible and accept recommendations and guidance from our UITS colleagues

Dice Id : 10314943
Position Id : 6824083
Originally Posted : 3 months ago
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