Director, Digital Product Manager

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Charles Schwab & Co., Inc.
Full Time

Job Description

Your Opportunity

Charles Schwab's Digital Service Experience team is responsible for defining, delivering, and handling the retail digital service experiences across channels and segments. We work, think and approach problems differently than your traditional financial services firm, and we aim to change both how Schwab operates and how the industry serves investors. In this role, you will be responsible for one of our Top Digital Experiences and be responsible for:

  • Leading the evolution of the Client Summary Page, our digital front door for all clients
  • Supporting Integration in all activities related to summary
  • Creating a roadmap for Summary that supports segmentation, personalization and scalability

We are looking for a product and customer champion to lead the Digital Client Summary Team and help us craft the future of one of Schwab's top experience. We are on a journey to build a world class hub that helps clients leverage all that Schwab has to offer.

Workplace Flexibility Program: We're proud to support our employees in a working approach that allows you to bring your best self to work - whether that's in the office or remote.
  • Most Schwabbies have the opportunity to voluntarily work in the office or at home based on their preference *
  • When the firm is ready to fully return to the office, employees will have the flexibility of a hybrid work environment, spending some time working remote and sometime in the office.
  • Employees and managers can discuss and decide what works best for them, with additional flexibility available based on their role, business needs, and individual circumstances.

*Subject to change as Schwab is continually evaluating the current environment in order to best care for the safety and well-being of our employees.

What you are good at

  • You will drive modern digital product management principles and serve as a leader across technology, design and product teams
  • You are enthusiastic and will motivate the team to demonstrate individual strengths to move past difficult situations
  • You will help nurture an environment of trust, optimally presenting within the team and with partners
  • You will embrace and be an advocate for strategic and thoughtful change
  • You effectively balance strategy and execution, empowering those around you to do their best work and maximizing their efforts
  • Formulate the creation of capabilities which improve Schwab's digital leadership.
  • You will optimize the delivery of Client Summary to clients in each user segment based on the complexity of their investment needs.
  • You will think "horizontally" to deliver an outstanding experience for our clients across points of interaction / channels
  • You will champion Agile methodologies, participating where required in the product owner roles in daily stand-up meetings, sprint planning sessions, backlog prioritization, user story preparation and demos.


What you have

  • 7+ years strong digital product management skills, experience with client journeys, and proven ability to synthesize process data
  • Management experience leading several Product Owners or Business Analysts within the Software Development Life Cycle
  • Strong problem solving and analytical capabilities including demonstrating data and insights
  • A passion for digital innovation and commitment to superb client experience
  • Experience working in a multi-disciplinary team within an interactive process and an Agile development methodology
  • Curiosity to continually reevaluate existing designs and processes by bring to bear strong analytical and creative problem-solving skills
  • Ability to make decisions and progress in the face of ambiguous and at times overlapping priorities, i.e. handling to fixed scope and date scenarios
  • Effective in running business risk through assessing risk probability and impact, developing processes for risk mitigation and detection in rollout and test plans, and scenario planning
  • Skilled relationship builder - ability to partner cross-functionally, cross-enterprise and work effectively with various levels of the organization as well as various personality types
  • Strong communication skills with the ability to communicate complex messages and trade-offs and tell a compelling story
  • Knowledge of financial markets
  • Experience with platform integrations a plus
  • Bachelor's degree preferred

Colorado Compensation

Target Total Compensation - 139,200 - 231,900

Your actual pay will be based on your skills and experience -- talk with your recruiter to learn more.

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home-today and in the future. Explore further .

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call .

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.


Company Information

At Schwab, we inspire the driven; individuals who want to take ownership of their career and their future. You are appreciated for your work, respected for your unique strengths and rewarded for the possibilities you create for our clients. Working in Schwab Technology is not just a job; it's an opportunity to do the best work of your life. This team drives Schwab's mission to harness the power of data to deliver the next gen client experience. They relentlessly pursue simplification and modernization, laying the foundation for the digital enterprise. They act boldly together to provide security for our clients and enterprise, safeguarding client trust all while delivering on their core commitments to availability, capacity and project execution with excellence and efficiency. If you are looking to be challenged with projects that stretch and grow your abilities, and push you towards further developing your expertise, apply to one of our openings today.
Dice Id : 10228622
Position Id : 2022-83184
Originally Posted : 2 months ago

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