Director, Technical Operations

IT, Hosting, Director, Enterprise, networks, applications, SAS, NIST, FISMA, FedRAMP, Cloud, AWS, Azure, Windows, Cisco, Brocade Juniper, servers, route, Oracle, SQL, Database, Linux, Unix, SAN, ITIL
Full Time
Competitive
Telecommuting not available Travel not required

Job Description

Responsibility:

The Compusearch Technical Operations Director provides direction, leadership, and management of Compusearch's IT operations, including hosting.  The organization provides support for:

  • Internal Infrastructure support and help desk
  • hosting of client applications
  • product development and test environments, and
  • management of database and engineering staff matrixed to client services

The Technical Operations Director will lead the IT/Hosting, and DBA teams to drive strategy and tactical execution.  Under the Technical Operations Director's leadership, the company will build a high performing organization, and infrastructure and systems in support of internal staff, clients, and the overall business.

The Technical Operations Director will have leadership responsibilities of internal and client-facing activities and apply technical knowledge to be hands on as needed.

The Compusearch Technical Operations Director will:

  • Evolve Compusearch IT, Hosting, and DBA practices with a focus on maturing the processes, procedures, and documentation of the IT environment
  • Drive the implementation and recommendations for ongoing IT/Hosting, and DBA improvements that create significant efficiencies, maintain high customer service standards, and cost management in all corporate and client-facing operations
  • Manage Technical Support teams for Compusearch customers utilizing PRISM, FedConnect, and SpectrumCLM solutions
  • Manage and grow the Compusearch customer hosting portfolio of business
  • Smoothly create a bridge for support issues and product implementation issues to the Product Development organization.   Function as the senior client-facing individual representing IT, Hosting, and DBAs to both internal and external clients.  Work with managers in IT/Hosting and DBA functions to determine resource allocation and priorities.  Serve as an escalation point to resolve customer and employee technical issues
  • Create the annual IT budgets with the guidance of the CFO and CEO and then effectively manage the budget throughout the year
  • In coordination with the Director of Security, implement best practice security standards for internal and hosting environments
  • Participate in evolving the Compusearch Disaster Recovery capability
  • Provide information on new products and services while benchmarking with the industry best practice organizations
  • Provide project management expertise, oversight, and guidance for all IT, Hosting, and DBA projects
  • Participate in the recruitment, hiring, evaluating, training, retaining, and supervising staff
  • Oversee technology purchases, implementation, and various related services provided by the information systems department to include asset management
  • Oversee the core Compusearch servers, applications, and Hosting services in collocated datacenters and in Cloud Service Provider environments (AWS, Azure)
  • Document all IT and DBA processes and procedures as needed

Experience:

  • A minimum of 15 years of professional experience with a minimum of 7 years implementing enterprise systems in support of the business
  • Experience as a senior level company representative for clients
  • Demonstrated effective communication style consistent with the role of a business enabler
  • Able to work effectively and seamlessly across functional units
  • Experience in overseeing customer service and/or help desk in a technical environment required
  • Experience overseeing, designing, and deploying highly secure and available networks and applications
  • Experience managing organizations of up to 15 people
  • Experience managing team leads or managers

Skills and Abilities:

  • Must have excellent written and verbal communication skills
  • Proven ability to lead and personally author proposals that result in new business capture
  • Software as a Service implementation and management experience
  • Extensive knowledge on NIST, FISMA, FedRAMP and emerging Federal regulations and how they apply to hosting Federal Customers.
  • Strong leadership and supervisory skills 
  • Strong analytical and problem-solving skills
  • Management of IT client(user) and customer relations
  • Knowledge of Cloud Service Providers (AWS, Azure); Windows Operating Platform (2008/2012, Win7/10); Microsoft Office 365; Cisco, Brocade, and Juniper switches/routers; HP and Dell Servers; Routing Protocols; Juniper and Cisco ASA Firewalls; Oracle, SQL, Linux, Unix, and SAN (NetAPP,EMC) technologies
  • Knowledge of industry standards, such as ITIL
  • U. S. Citizenship is required
  • Eligibility to obtain TS clearance is required, active TS clearance is preferred

Education:

Minimum of a BA degree or equivalent experience required, Master's Degree preferred

 

Equal Employment Opportunity Employer

Posted By

21251 Ridgetop Circle, Suite 100 Dulles, VA, 20166

Dice Id : 10111072
Position Id : 863035
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