Director, Unified Communication Engineering

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The Depository Trust & Clearing Corporation
Full Time

Job Description

Are you ready to explore a world of possibilities?

Join our DTCC family, and you'll grow your expertise and become the best version of you. As you embark on a new journey, you'll seek challenges with flexibility and patience, learning new skills and advancing your career while having the time of your life.
Why You'll Love This Job:
This role will be responsible for leading teams with responsibilities that has strong technical skills to lead Communications and Collaboration team. The successful candidate will be responsible to redefining the team to Digital Workplace Collaboration team as part of the Digital workplace strategy. The candidate will provide technical solution guidance and responsible for deployment of new and improve existing solutions, align with organizational standard methodologies of governance, resiliency and security, focus on providing the world class user experience with proactive end to end monitoring of UC Services. A great opportunity to manage a team of highly motivated architects and engineers and influence the transformation and innovate the next generation solutions for DTCC.
What You'll Do:
  • Lead a team in crafting implementing Unified Communication & Collaboration solutions such as Office365 suite of solutions, Microsoft Exchange, Enterprise Archiving, UCAAS (Unified Communications as Service) , Contact Center, Video Conferencing solutions, Enterprise Mobility Management Solutions., Whiteboard Tools, Cisco Call Manager, Sonus SBC, Nice Recording.
  • Develop a team of Subject Matter Experts responsible for an in-depth analysis of critical server events, including root-cause analysis, and will implement solutions or workarounds.
  • Manage the team responsible for supporting & Leading DTCC Internal Video Conferencing Events, Video Conferencing Rooms, Townhall, Training Rooms and Collaboration Spaces.
  • Manage Digital Workplace Collaboration Project Portfolio and reporting.
  • Determine requirements for and adopt new technologies and capabilities.
  • Manage the team to meet balanced scorecard targets by monitoring team progress towards metric targets and actively participating in Continuous Improvement-related initiatives to minimize unfavorable variances.
  • Direct and ensure smooth workflow within the Team by staying informed and in touch with key elements of the organization beyond their Team and communicating key messages and updates in a timely manner.
  • Actively participate in the Change Control process by identifying potential scope variances by monitoring work requirements definition, issue resolution, development progress and user sign-off and reviewing change requests.
  • Be responsible for the technical quality of the projects by ensuring that key technical procedures, standards, quality control mechanisms, and tools are properly utilized including performing root cause analyses for technical problems and engaging in work product quality review.
  • Manage the Demand Management process by assisting in developing and maintaining future demand projections (i.e., 6-12 months) to identify future staffing requirements and scheduling start and completion dates based on agreed scope of work.
  • Promote the professional development of Team personnel
  • Stay ahead In understanding of future technology such as Metaverse
Skills Required:
  • In-depth technical expertise in managing & providing technical guidance to the team in all aspects of Unified Communications and Collaboration technologies below.
  • Office365 Identity & Authentication, Exchange Online, SharePoint Online, Microsoft Teams, Zoom, Whiteboarding Tools.
  • Enterprise Archiving Solutions & Records Retention
  • Enterprise Mobility Management
  • Cisco Call Manager, Contact Center, SIP Infrastructure
  • Experience with migration On-Premises Telephony Infrastructure to Cloud
  • Video Conferencing Room Solution Deployments and Collaboration Spaces

Sound Like You?
  • Minimum of 10 years of related experience
  • Bachelor's degree or equivalent experience preferred

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Company Information

Who are we?

DTCC safeguards the financial markets and helps them run efficiently – in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

Why choose DTCC?

DTCC employees work at the center of the world’s financial markets, bringing both innovation and stability to the entire post-trade lifecycle. Our work environment favors openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries.


Dice Id : 90853261
Position Id : 204535
Originally Posted : 3 months ago

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